Booking.com

Booking site Tommy compared prices on before deciding to call the hotel directly.

Josh recounts leveraging his blog/writing to try to get compensation after a bad booking experience while travelling.

Josh mentions he thought he was avoiding Booking.com but rentalcars.com was owned by it.

The app/platform Tommy used to book accommodation, which erroneously booked the wrong year and offered no resolution.

Platform Josh used to book a Dutch hotel that then separately demanded direct payment via an email link.

The platform Josh used to book the highly-rated Capri bed and breakfast.

Josh's partner Bree checks Wi-Fi scores on Booking.com before choosing accommodation while travelling.