0:03
It's a daily Talk Show Episode 462.

0:07
And I can safely say we've never done a podcast from a convenience store,

0:12
let alone the world's best convenience store. We're here at the convenience store that has taken out that title by Ben boredom it's constantly saying it we're at the red Fern convenience store with has him how I Good night. How are you? Yeah, very good

0:28
night when you first source across the road when we're getting out of our Uber and walking out with our baggage. I just saw the smile on your face. But as soon as I saw the smile, I saw the most amazing moustache that I've probably ever seen, too. So

0:43
is this an everyday thing?

0:45
And now Yes, it's actually brand new. It's like it's only been like this for like, I've been trying to do it for a while. But it's actually official every day for nearly seven days. Now

0:56
what you know what's also beneficial for just over seven days about 10 days.

1:02
You really fake one

1:11
out of 10 What would you write it

1:13
has in yours. And mine? Yours? Let's let's say seven. so generous when yours. Yours has to be a 14

1:25
form of gel or some sort of why is

1:26
your waxing? Yeah, fairs? They look ugly in the beginning. But then when they did that the correct link, then you as soon as you wax them, they will be fine. Yeah, I could get

1:37
a curl happening. For sure. Yes.

1:40
To describe it. It's how you would draw a moustache on somebody you'd start with like a circle. And then you'd flow through the middle, the bottom of the nose and to the other side and then do another circle. So it's for old school investigator. like Sherlock Holmes star moustache. I've

1:56
never drawn one but I think I would start from the middle and then I go to the cinema, just look in the mirror.

2:03
But where we were standing this is I love this feels like an American convenience store. Like I've done a little bit of travelling in the States. And what I've always loved about them is that there's this huge variety of brands.

2:19
Yes, we've got heaps not just the American actually we got Irish stuff. We got Mexican product. We got from very much one thing from every country. And we just all to keep it's because we are Redfin has like lots of multicultural people that they live around here and they all come in and then when they see something that they've seen overseas or the scene when they were growing up, then they get too excited. And then that grows them to ask me to give them something else that it's not there and then I get that for them and then it becomes like growing from one like we start from the Cheetos chips. And now we've got Paul America here. Holy UK here Hall Mexico. Hey assets, one stop for every country. How did

3:02
you get it? The convenience store started

3:06
it's like how you go you get to the agent, you find the shop, you sign a lease, you

3:14
know, it started my dad moved to Australia in 2000 by himself and then he started it and then three years later, I came to Australia so I started working with him at the convenience store when our in 2003. And in 2005 I told him like it's you can't control anymore. It's I'm going to take over your audience keep him I was nice to him to make him retire.

3:42
How much has changed since your dad had it? Now?

3:46
big change the area has changed. The actual convenience store has changed to like even from selling just milk and bread. Now we concentrate on all the products that come from overseas with all the sweets and the chips the chocolate the sea how's the drinks we got like hundreds of thousand like we want more than 5000 barcodes in this store.

4:07
Well I mean I'm already eyeing off and I saw this on your Instagram your how many followers have you got on Instagram?

4:13
We've got more than 15,000 followers.

4:16
I mean, how many people would come through the door in a single day? It varies

4:21
but we could say from 600 to 1000 summarising

4:26
I will say that this is currently trading hours for you. So we will have some people walking past the camera which I your lovely customers. There's there's something on your Instagram, which is if you jump on, you see your lovely customers. That's

4:39
the main thing about our Instagram is about our customers. When we started the Instagram within wanna show the people what we have. We just want to show them who comes to our store. Yeah, and to show them the smiles on their faces and tell them their storeys. So it gives them options for an opportunity for people don't want they don't live in Redfin to actually see the life in Redfin and be like, they feel like when they see the Instagram and they see who's the customer of the day, they actually feel like they are in the store. They are with me here serving serving them and seeing their smiles too. And

5:16
so you started taking photos and its customer of the day.

5:20
Yeah, when been told me because this is all because of Ben Fordham. When he told me to start the Instagram, we thought about it. And we said like when he said, if we post a product, we need to post the actually we we take pictures for our customers. Yeah. And then that's how it kicks off. And then it becomes really, really popular. And it becomes like a dream for everyone to be customer of the day. And people travelled from like, not just read from from all over Australia, even people that live around the world, they send their friends, the one they know they live in Australia to come here and to be lucky and be customer of the day.

5:57
What does it take to be customer?

6:00
This is the questions I get all the time. For me, it's very hard to

6:04
catch 500 under the time Oh, definitely

6:06
done. No.

6:13
But no, it's actually just when I choose them, it's it. I just choose the one they have a storey a beautiful storey behind him. Why did they come here? They showed me how much they love this store. And then sometimes like it just they just have a beautiful smile. It doesn't need anything. You don't need any cash. You don't need any money. All we need is just a beautiful smile. And it definitely be customer of the day.

6:40
Who's been your favourite customer of the day if you had to pick one

6:45
as in how,

6:46
like just someone who was really remarkable that could potentially if you were to do a customer of the year, you think that they could potentially get

6:55
the thing is all my probably 1000 50 bucks on my Instagram. Yeah, they all special and they are amazing. But the one I will bake is we've done a birthday party for a kid in here. And he become customer of the day. Yeah, that was very special. And you had a party. Yeah, we just had our what happened is like the the kid called me from North Sydney. He said, like I'm coming with my friends to do to come to visit your store. So I said to celebrate his birthday. So I went to the supermarket. I bought a cake. And he didn't know about it. And then when he walked in, I turned off the lights and I put the lights on for the candles. And he walked in and he was super surprised like he was the happiest in the world to see a cake and a candle waiting for him to the in the store. And then we put some music. Yeah. And yeah, that was his like, everything.

7:55
Well, I was mentioning before there's something that I've been eyeing off and it's the I love Reese's Peanut Butter Cups. Yeah, and it look and the main thing I liked about the Reese's Peanut Butter Cups. Is that the peanut butter obviously Yes. Is that a product that has more peanut butter in it than the standard one.

8:13
As they do too. There's there's two new one one has more chocolates than the peanut butter and they have another one it has much more peanut butter than the chocolate. And then there's the medium one which has the same level of chocolate and the same level of peanut butter bit bigger. Is it all the same size? gives you the option

8:33
you're very generous man. You said have something if you want something heavy and I said we want a pie and then you should not and then we had a fight and you won. So just because of the muscle

8:45
but I want to go in them because there's something here that Josh loves. Yes.

8:50
Peanut Butter you think oh, I think it's

8:53
I think it's gonna give you the mic. I'm gonna run off you guys chat. I'll be back. Okay, good night.

9:00
Great to be here. The the the hours that you're working, when are you open

9:07
so the store opens at 7am and closed midnight we can reset to 1am but the first seven years me running this store I was doing about 18 hours a day for seven days. years. And so

9:21
when when when do you pick different types of stock and how do you know what products to buy?

9:27
Mostly, I say I'll look around and search a lot. Also. A what what my customers asked about. They asked me about something I look at it if it gets exciting. I definitely get that and

9:40
what do you think is the number one selling product right now?

9:45
It would be the Cheetos chips. Shake those chips. Yes. Can you pass over packet

9:51
resize make sure you pick a what's the best flavour hasn't flaming

9:54
hot now this one on the top.

9:58
Man Yes. Yes. flaming hot is the best one. There we go. We just started the show.

10:08
That's why he would never get a job.

10:13
Show you Josh.

10:14
I've got Lacroix I was about to talk about them.

10:17
I love Lacroix we we've done some time over in the States. We weren't in prison in the States. We've been on a holiday and travelled that but this is something Lacroix This is something that we love

10:30
We love when we were in the states even my customers here they love me so much for me getting this into the country and we the only one in Sydney sells liquid drink. Wow. So we actually ship it to Melbourne we ship it to bear we ship it to even locally like people they rang me like we need 10 boxes, five boxes and we have them not just in the fridge we actually they are available in the boxes to sell with all the flavour of them. And yes, they are like the most super exciting product and sorry, how do you get in contact with them? How do you actually get them important? I just got to give Yeah, and I call the company no it doesn't work it's actually sometimes the reason why we are the only one have it just because it's not really an easy process to actually get the product in and it takes really big risk and like to file because you have to buy a big quantity but here we deal direct with the company or maybe with our distributor over there. They organise the shipping for us and then they bring them and then when they get here I just got pick him up from the boss

11:41
the boss what's that process I see you where you rock out you just go event and you just whacking

11:46
you have to pay money first before the Father probably more

11:52
flavour these good flavours has orange

11:55
is good berries good My favourite is the grapefruit. Just most tasty. There's one in there if you want to try it.

12:07
Which one was your favourite one was in the state.

12:10
I mean, we went through so many of them so what they are if you've never had Lacroix it's fizzy water it's soda water with flavour natural flavours and no sugar. So it tastes like you're drinking naughty drink. But you're actually drinking

12:24
with the flavour

12:25
Lacroix even post malone sings about it.

12:33
You're more famous than him dollar

12:36
US dollar and all the dollar does that play

12:38
a factor when you're a boy does it make a big difference on the cost of us. We we try to cut the cost as much as we can. But sometimes the dollar makes a big difference. Like it could be make the same product. Between we if we're going to say each can it could jump to 50 cents more in in different time of the year are in different size of liking the change of

13:04
what happens if someone comes into the store? And they say how has them Have you got this product and you don't have it?

13:10
Make it for them straight away. Now the first things we we like we take the name of it if I don't know it, and then we try to contact our suppliers in the USA or in the UK from there or even from Ireland or from Mexico. And then if whoever has it, we we ship it and

13:27
Ben Fordham was telling us a storey of a lady who came in and she said has I need some bread crumbs to sell bread crumbs?

13:35
Yeah, that's in occasions like a bread crumbs available everywhere. But what we do here is if a customer comes in and ask for bread crumbs, and we don't have always keep them busy with something else, go somewhere, give them a comeback, and then give it to them.

13:50
I mean message for convenience

13:53
store, isn't it? Yeah, it's your customer service guy is this. Have you sort of got on to be this Why?

14:01
It just, I think first thanks to my dad, the one he taught me to be like this with my customers. Since I was young, he always the first thing is like he wants me to be nice to everyone smile to them. And then I just it worked. You know, like, if you're angry with a with a customer, they will never come back. And if you smile and you happy they always come back. So why would I choose the angry face You know? So. So always treating them with with the nicest way possible, smiling to them, even if they're having a bad day, I chat to them and make them happy. They leave with a smile. So this is why people like to love this thought because even if they not happy even if they had a bad day as soon as they walk in, they leave with a big smile so they forget about their day.

14:49
Is it I feel like having a convenience store you'd have people trying to Nick stuff off the shelf stealing stuff. How do you deal with with that? I mean, you've got big big guns

15:00
look at this is a problem in all the world not just in radio in my store, but unfortunately yes, it does happen all the time. And most of the time 99% we catch them thanks to all the cameras and to my staff they actually looking they look very well and they know these guys if they want to do it. So the with the solution for it is like just to ask to take it back. And then when they do if they nice and they are really need that product saves if a homeless man walked in and try to sneak in an ice cream or a chocolate. And he if he's nice, he said I'm sorry. I am hungry. That's it. I'll give it to him. As it happened. It does. Yes, it did. And yeah, like I would give it to him. I would like to just say like, I'll buy him a chocolate. Is he nice, but sometimes you catch them and they become really aggressive and they want to fight you and then they are in do it or they want to they're just angry. I just take it from the mic. We kick them out. Yeah, we don't call the police. No point. I want to say it but yeah, it just make it a quick process. Finish it with them. And that's it.

16:14
What's the favourite item in here

16:16
that you have personally my myself.

16:21
It's very hard because I really love everything we have. But I show you something that I really really love.

16:31
Do you mind Give me the Lotus spread discuss.

16:37
Nice Autumn in the middle. Why do you say the red light

16:44
having to do it 97 ease a bit tired right now.

16:49
So okay, so what is this? It's a you know the biscuits. This is very famous biscuits were actually my friend. So this is from the UK. So this discuss is like it actually when I was little I used to eat it. And it's my favourite but then what they did they did it in a jar. And you supposed to take the jar home and put it on the bread and eat it. But that's not how I do it. I actually opened the jar and I eat it with a spoon.

17:22
So

17:24
like peanut butter or is it a sweet spring is actually the sweet spot.

17:28
biscuits ingredients oregano, caramelised

17:31
want you to think how it tastes Lyft let's get us give me a few spoons.

17:40
Okay, I'm excited about this.

17:42
I am too because I haven't had one since last month.

17:50
Everything Have you got spoons already?

17:52
We got pizza too.

17:55
Perfect. Okay.

17:57
So how what was the process of getting this into country?

18:02
It's a it's a little bit of a challenge. Because it's we are one of the probably few stores in Sydney Southwest. And how did you even find it? It's actually been from our customers. They actually told me what did you

18:22
do another john? At

18:30
the same time, here we go.

18:37
I got a lot for you.

18:40
For me. Okay, here we go.

18:44
Cheese, cheese. Cheese. Cheese. Cheese

18:47
cheese. Drink. Yeah. Oh,

18:56
sugar free. It's everything.

19:01
Can I get a spoon?

19:04
She wants it when I said sugar free? She said yes. Wow.

19:08
Can I ask you a question?

19:11
Do you want to come here often?

19:13
Yes. This is the local so I live just straight so what do you think of hasn't been what he's created?

19:20
The shop? Yeah, it's pretty good.

19:30
Cookie in a job.

19:32
Exactly right. He's cooking.

19:50
Yeah, thank you.

19:58
We already had a double going

20:04
down there you

20:09
tried on camera and tell us what you think.

20:17
course he can.

20:20
Of course he can.

20:23
Is he over two years because when I was offering him that he goes he's not allowed to. Till he gets two years. He's three or so he can get

20:34
you've also got a family a few kids of your own?

20:36
Yes, I'm do I come in here? How old are they? No, my I've got two kids. She's 19 months. I'm a boy. He's four months. Okay. The girls and the boys Ali. Okay, so still very young. Yeah, they're very young. They're not allowed to have lollies. My mom she tried to give him some behind my back. But yeah, definitely they can't have a TN.

20:58
This is BC This is exactly what Mikey does.

21:08
whatever he wants.

21:11
So you said you When did you come to come to Australia?

21:14
I arrived. I arrived to Australia in 2003. How old? were you? I was 17. And where did you grow up? in Palestine?

21:27
And what was the experience first coming to Sydney?

21:31
Man, it was like a dream. Yeah. Hey, I was studying. I was doing my hatch. Hatch. I see. Because I was doing my head Tracy. And I just can't wait for the time for the tickets to arrive so we can come to Australia. I had to like it was a big thing. Yes. Like from a country that has a war all the time. You can be outside the house after 6pm to come to a free country. You could do whatever you like. You could go wherever you lie without checking your ID all the time and being abused or anything. So it's like big change. Big difference.

22:10
And what do you love about Redfin?

22:12
First, I love my customers about I love the cute about the community around Redfin. It's like they have a very strong community. And when we arrived to Australia like a we was the this is the only one first shop in Redmond Street was nothing else and breakfast Wow. And then I remember like the first day I stood outside and we have a culture thing calm that we wave to people even if we don't know them will say hi. And I was doing that here and people like looking at me like why he's waving at me you know even if someone's sitting in the car still say hi. And then so the first time like they see me sometimes they ignore me or something but then the second day I do the same thing and then they say oh he seems friendly and then they saw high back and then now we actually done just they don't just walk in and say hi they actually walk into the store chat to me How was my day a chat to them and then they go so I become a really really really strong relationship between me and them. And the QN the red fin is like beautiful like the customers here they actually really beautiful they are amazing and they they just love to talk and they love the the fact of having someone to talk to them and chat to them. So yeah, I love them also I love my customers

23:33
what's the best time of year like is a New Year's Eve or what are the times where this place is going off?

23:43
Not it's pretty busy

23:46
and usually like a day basis on the afternoon he gets busy and I said when when people go to when they come back from work but the best moments look were like New Year's Eve in some like Christmas Easter that's really good because we sell lots of chocolates how amazing what's

24:10
what's your opening hours how

24:14
being is Danny wanting to move on? You know what I actually was I was watching that young boy and I can't believe that you I mean this is why I couldn't own a convenience store. I was just watching the young boy going past the lollies and I was so triggered because I think about my son do you get that like you see kid yeah and you think about what you when when your baby does it you like it just brings out the exact feeling of I need to grab him and stop him from please hands on Molly's

24:42
Monday come here and they do that like the same thing. My kids like I've got small like young nephews and nieces and when I take them out with me like I do get the same reaction

24:58
like a banana

25:01
the is it common to snack when you have all of everything available to you limit yourself?

25:09
It's I'm not as weak person okay, but not as in lie.

25:17
I don't really eat lots of speed. But to be honest, like I do get sometimes while I'm sitting behind the counters and I feel like something and then I go look look to find something that really unique and I'm always proud of the product on our bring to the country. Yeah, definitely I'll try them all like I go through them bother really eat the whole thing. Yeah, I could eat just a small very good. But then the rest is chairs with my customers.

25:43
Something behind here. This is so old school.

25:48
God we got heaps of stuff. That's all

25:54
good. Yeah, absolutely.

25:57
Yeah, we do.

26:00
But it might

26:02
be bosses. Do you have big bosses? No,

26:04
today's were said there was some lollies when we grew up that were at the front of the convenience stores. You know, just in kind of the plastic we'd lift him up big bosses was one and they're just like a beat. They were modelled as a cigar. And these me fads.

26:22
Paper said that one of your customers just look back in

26:27
and they were like I'm like a cigarette. They're all mimicking cigarettes and cigars which you can't really do that anymore.

26:33
I was into them.

26:34
And now I look and you've got crickets. You have

26:41
the actually amazing Christmas time we sell thousands of them. Why is crickets worms scorpions? Look at the had a favour Could you pass me the scorpion the one at the back? No, not this one. The other one so

26:53
yeah, this this scorpions, India, lollies

26:56
scorpions in a lollipop. And so you eat it and we need this Korea

27:01
and where were they they come from?

27:04
This one particularly I think the music from Mexico

27:09
these words from Red sandbox

27:12
and so these are like a cherry flavour cheddar cheese flavour

27:17
yeah so they're the ones that come in flavours the crickets they come in two flavours to

27:21
crickets too and so do you buy this stuff to then hope people get it or have you been asked Can you get an A crickets has it I need some crickets ASAP

27:33
yeah easy you see someone asked

27:36
you for these are you know I actually was looking I always try to find things that is

27:46
and when I find this product I was like excited discussed it like you know it's like cricket I will never eat it myself. You never have I did I did yeah when we bought them yes I did because few of my customers when we first got them like this and if you eat it I'll buy it I said yeah I'll eat it I don't care as long as you bought it he made the money I'll eat but then yeah we when I first found them like I was as I said like I was excited and then when we first got them like people they come and ask me who buys this I said like did you see the ship that when it came from the sky earlier he goes no I said like yeah the people they were there they came they bought them and then while he's asking me someone else and he goes oh my god crickets I want to packets that's how it's been. But then I find him on Christmas time they fly like we saw we saw it just because they the best presents for kids. Yeah. Yeah Yeahs about more it's more most people they bought him actually not to eat them not for protein

28:55
4.3 in 10 calorie snack?

28:59
Yes is like a snack it is and they reckon in 20 years. This is the future food. That's going to be the food for the people because it's really cheap to grow the crickets compared to growing a cow.

29:11
When Tim Ferriss talks about

29:13
proteins cricket protein by

29:16
what about the business side of the things what does it take to run a really good successful convenience store?

29:24
commitment, this store never closed since day one opened

29:29
was sorry I missed

29:30
that bit. 24 hours 365 and now we open from 7am to midnight. But we've never had one day of CI so my customers when they come in this I always hear all of your store have never seen the door shut even because like after midnight Yeah, when they are when they need us and always have the store open. The other thing is like always up with the market. So you can sit in a convenience store and keep selling at this time milk you're selling 20 years ago, all the same bread each you need to change sir like when I first moved to Australia. My dad was here is just a grocery store, a corner store. He was selling milk drinks, and like the local chips, the local milk and bread and few chocolates. And then when I start to look around, I find like we need to add more stuff, add more stuff. And then when the couldn't win the big supermarket start moving into writing as well that affected us we used to be six corner store and Redfin. Now this is the only one left. And the only we only stayed because we become different than the supermarket. So even people they go to the supermarket, they do the shopping, but they still stop here to get some other stuff that the supermarket doesn't have. So being different that will makes you stay in business. And also treating the customers the best way. Make them feel safe, and make them feel happy. That makes them come back.

31:04
What's the best financial decision you've ever made in regards to a product? And then what's been the worst one? Which one? Have you lost money on in the end?

31:17
It's a bit hard because I always make money.

31:21
That's a good business, right?

31:25
Yeah, they ones where it's like actually this

31:28
tell you an example. Like when when we start bringing Cheetos to the country, we were the only one selling that. So we were selling the packet for 995. And then, in a couple of years time, a lot of distributor in Sydney, they start bringing it to Sydney and then they become in every single shop. So what we did instead of keeping it for 995, because we start to lose sight of that. And and then what we said we said we don't want to make any money over it. So we dropped the price of it to nearly cost prices little bit more. Just about 2% of the cost price. How much was that? A 696 95. Now, some 695 for the cheese's, we dropped it from $10. So it just to keep us number one

32:15
of children's Do you are upset distributors like I guess doing the way that you do it, you're importing stuff and you just making shit happen.

32:22
This is one of the biggest upsets to them when I dropped the price to 695. Because other stores they can't afford to sell it for that price. And they can't sell it for less than $10. So it was like a big shock for them. And I'm sure they've lost a little bit of money as well. Because when they when they got their shipment they distributed and everyone knows we sell it for 6695. So no one went to the other stores to buy so they will all went out of date and they had to

32:53
start with as we're talking recently about different businesses where you can ask for a discount. I think there's some that you can't I mean airlines, you can't just be at the counter say can you give me you know, $200 off plays a convenience store? What I mean? This is not a country where bartering is really a thing. Yes. To people sometimes.

33:16
Yes. They asked Bettina in here, our prices is reasonable. We're not putting it the maximum and we're not putting it the cheapest Yeah, some people know they're not stupid the people know it's when they buy something that price is reasonable. They know that they're not buying three times the that's what they buy it normally. We don't get a lot of people asking but to be honest, if anyone asked, I always do something even if I don't give them a discount of what they bought. Maybe I give them a free chocolate or a free lowly or something you just to make the case sometimes what I think is people which we are they always try to win something Yeah, even at 10 cents or 20 cents for them. It's a win. So I always want

34:08
them to win as well. I think that's right the what's been the one of the big shipments that you've had that you've just been really excited about is there being a certain product as

34:18
I said the record as I pull it up to

34:22
this is one of the most exciting one

34:24
is also the how many boxes with it.

34:26
We get a full container of that

34:30
whole container. So how many cans

34:34
talking about 7000 cans? Wow, we store all the stuff we've got a storage warehouse that we still go and so we could

34:42
actually if we at our studio wanted to stop Lacroix we could just buy it directly from Yes you can. A lot of people what they do they text me on Instagram. They do direct debit and then we ship it to them.

34:56
Is that something that's evolved you know yet the business model of storey often customers come in. But you've taken it one step further. Yes.

35:02
You see a online store I get a lot of my followers they want me to do an online store. And I thought about it we tried it but unfortunately it's a little bit tedious at work. But we keep serving the customer the one they are the one they can't make it to here we still happy to ship it to them. There is a gear from Melbourne. The she texted me on Sunday night. She wants a Lacroix drink to be on in Melbourne on Tuesday morning. And our worked out the best shipping for her. And she was having it by Monday by by Monday afternoon but she just having cravings I was afraid that she had something an event but she needed that agent and she was like I don't care how much I paid for shipping. Yeah. So so she paid for 16 can with the shipping. It was about hundred bucks. That's good. But she said it doesn't matter the money. I just need the product and I managed to get it for her like on Monday afternoon.

36:08
Having people walking in all the time. You must have had some famous faces surely what famous people have you had through the store?

36:15
We've got been for them? Yeah.

36:19
We've got Ben photo

36:30
Ashwell

36:35
we got

36:39
cut What's the name?

36:43
We had some singers the the guy from he won the sea. I'm not good with TV and I can't remember here in the store. Yeah, that's true. Australian Australian Idol is the boy one of the guys he won the voice here. And then we did the best things we had through the last four years since we started the Instagram. Like the way BR become Australian of the Year as well. Yeah, after that, to the today show they wanted to do a live broadcast from here. Yeah. So we did one on the Today Show with the Kyle and Lisa. Amazing. And in a few months later, we did one with on on the sunrise as well on Channel seven. And then we did another storey on SPS. We, and I tell you something, it's really exciting that it happened to go. Okay, this is

37:46
something really, really okay.

37:49
There's some whispering going out in the

37:51
back. Yeah, I like this. I like this behind the camera.

37:54
Okay, so it's a book.

37:56
Hello, coming. She's from Canada. She's She's been one of our we're ambassadors. Have you made it to be an ambassador? Yes, I think Yeah. She took a she took one of our T shirts. Yeah. And she were in Canada, she will become the ambassadors of our store in Canada.

38:14
We have ambassadors in China, we have in Europe, everywhere. We have ambassadors. So

38:20
we when you grow when you're in school, you know, you get all these folks that has all things to teach you especially like when I was like a textbook. Yeah, it's like a textbook. So to learn things, and if you're in Germany, like this is this is a cool book to teach English. And so this company, they were about to introduce the English book label for to the school in Germany. So they contacted me and what they did is that they actually put me in the book.

38:56
This is this is this kind of textbook he's giving me flashbacks from my childhood. Yeah.

39:02
You know, what was funny is when I first saw the book when they send it to me, like I looked at and said, God, I always thought that I thought always when I used to do these textbooks, I thought the these people that fake

39:20
No, they actually the Real Madrid

39:26
Yeah, they just draw them or something. But no, they actually put the real name with a real victory. It's actually really

39:32
cool. Mr. centre has a shop in Sydney and Australia in town. He's very friendly. And he has a really big range of goods I can confirm all and

39:41
an amazing moustache.

39:44
In here was no moustache.

39:48
Doing customer service extremely well. And yeah, it's it's unbelievable what you've created here.

39:53
And Ben Fordham is constantly talking about how great you are and how great that great the storey Yeah, appreciate him so much. He's amazing. Yeah, I'm in bed knows what's good. Thanks so much for having us in the store. If, if you're watching this, or you're listening, make sure if you're in red Fern, you come in, make sure you shake his hand Say hello. Say that you heard about it from the daily talk show.

40:19
It's a great place to stop on the way to the airport. It's not far yeah.

40:24
And it's a lot a lot of customers they came to Sydney to stay for a week or two they actually on the way home like to the airport they're still outside come in to say hello introduce themselves and then they go to the airport. So it's amazing as well.

40:38
Make sure you gotta follow the world's best convenience,

40:43
convenience store on air.

40:45
See, what's the address here if people do want to

40:46
pay 150 to a Redfin street Redfin and it's just on the main street of Redfin shopping centre. Awesome.

40:54
Thanks has them. It's definitely This is one you should definitely watch the video on our YouTube channel and make sure you subscribe there. you've enjoyed the show, make sure to subscribe and leave us a review on Apple podcasts. Otherwise, I think it's time to finish out with crying. Yeah, guys,

41:10
it was really amazing to meet you, too, as well. And as I said, Ben told me a lot about you and his. He's like these guys. They are good, guys. Thanks so much.

41:20
Talk Show say tomorrow. See you guys.

41:21
See ya.