#963 – Apple Subscription Nightmares/
- February 19, 2021
We chat getting charged twice for Apple subscriptions, Josh looking for a new music subscription, GB’s bacon & egg rolls and further thoughts on Facebook vs the Australian Government.
On today’s episode of The Daily Talk Show, we discuss:
- Josh’s Subscription Nightmare
- Deleting Facebook
- GB made bacon & egg rolls for Fat Friday
- Music subscription recommendations for Josh
- More thoughts on Facebook banning news in Australia
- Private Podcast Feed
Email us: firstname.lastname@example.org
Send us mail: PO BOX 400, Abbotsford VIC 3067
This podcast is produced by BIG MEDIA COMPANY.
Tommy Jackett: [00:00:00] Very low barrier to get into the wrong spot.
Josh Janssen: [00:00:07] We're committed to do the daily talk show for 10 years. I had guys just like to check the temperature in the room. I told you my squeegee story.
It's the daily talk show episode 963.
Tommy Jackett: [00:00:23] It's February 19th, 2021. What is happening, what's going on? I, uh, checking,
Josh Janssen: [00:00:31] uh, last night planned to go to bed at nine 30, went to bed after 10
Tommy Jackett: [00:00:37] 30. Well, that's not too bad. An hour after. Very annoying though. What were you doing in the hour that you thought? Well,
Josh Janssen: [00:00:45] I was so, uh, subscriptions spoke about it the other day.
Harry emailed us and said, Hey, you know that you can get. YouTube for cheaper. If you go directly through
Tommy Jackett: [00:00:57] YouTube, one of the greatest hacks, open up your phone right now. If you use Apple, go to your subscriptions and click on. So go to your settings. This
Josh Janssen: [00:01:06] is really important. So you go into your settings and then you go app.
Uh, the app store on your phone and then go on the right hand side. You've got your face click on that. Then you have subscriptions. You can go in there and you can see what you are subscribing.
Tommy Jackett: [00:01:21] Basically. It's the more transparent version of Telstra. It's like, you're on a, uh, a plan from seven years ago and you're paying a hundred bucks for one gigabyte and they've actually got a plan.
That's a hundred bucks for 4 million gigabytes. But they tell you in the subscript, it is, it is one of the best things,
Josh Janssen: [00:01:41] but the thing is, so Harry pointed out that you aren't paying a premium when you go through Apple, because the thing is that Apple takes a cut. And so a YouTube subscription that costs 1499 a month through YouTube costs, 1999 a month.
Tommy Jackett: [00:02:03] Okay. They're taking the little bit of exactly,
Josh Janssen: [00:02:05] exactly. And so, uh, I was looking at, uh, Brea and my credit card stipend and I saw YouTube premium for 1499. And I said to Bree, she had just signed up to a trial because they just throw them at you, right. These trials. And I said, bye. You've been charged.
1499, just like that's impossible. That is what's happened. I'm saying it of even with the, um, the bank that I use, the, the actual YouTube logo appeared on the left. It's quite a nice UI. I said, no, it has happened. Said not. I go into my account on YouTube premium. And I have two subscriptions on the same account.
One is 1999. The other is 1499. And it was then that I realized that this advice that Harry had, uh, gave us via email. Hi, the daily talk show.com. Always up for advice. Yeah, exactly. I had actually taken that advice previously back in October last year. And so in September last year, I'd resigned up, uh, through Apple and then realize that 1990, I didn't need to be paying this full amount.
So I decided to, um, change it up and went directly to YouTube. The problem is when, even though it is the same account, they will let you have to simultaneously premium subscriptions going at the same time. That's
Tommy Jackett: [00:03:41] actually ridiculous. That is ridiculous. And so I shouldn't be, it shouldn't be. And so I
Josh Janssen: [00:03:46] looked online and I found a, sort of a helper, a bunch of suckers that have done the same.
I just found it like a helper. It actually, he said, uh, on the, on my, um, account, it says you're paying twice. Like maybe like. Did you know that like, but it's very, it's hidden in the billing section. It even
Tommy Jackett: [00:04:06] says, Hey idiot, you're black, you're
Josh Janssen: [00:04:08] paying twice. And so I, um, I decided, okay, uh, what do I do here? I really want to see this done.
Um, I'm trying to, you know, reign in the subscriptions,
Tommy Jackett: [00:04:18] gotta fix it, the problem with finding problems once, you know, it's there, you can do exactly that. You can't un-know that. And so you have to fix it. It's just. You know, you're losing money. And
Josh Janssen: [00:04:29] so what YouTube suggested in their help article was to contact Apple.
Tommy Jackett: [00:04:36] Yeah, yeah. Yeah. Hey mom, contact Facebook. Could you,
Josh Janssen: [00:04:40] could you call Mark? It's actually, you can call Apple. Apple is
Tommy Jackett: [00:04:44] better because they actually are selling
Josh Janssen: [00:04:46] product subscription. Yeah. You have to beat, like, imagine the kids who have accidentally spent, you know, $10,000 on some sort of bluey subscription, or if.
Tommy Jackett: [00:04:55] I hope that one day a child of mine spins tink. K. Because if they get that far well done. Well don't know because I've got the cash. No, because it's hard to been 10 grand that I don't have. I just have credit cards, Josh.
Josh Janssen: [00:05:11] That's great. And so I, um, so I called them, uh, how long was it? Yeah. And so like, is it fairly easy gonna get on the phone to them and, um, I felt straightaway.
Like I was on the back foot. Like, they weren't really that interested if I had lied. If I had said I didn't sign up for this, whereas this coming, like they would have done something. Right. And so anyway, have the conversation, uh, they say we just need like the email confirmation, my Mac. My Mac was completely dead, had no battery.
So I was doing everything off my phone, trying to search email. And the problem was that I'd signed up to YouTube so many times that I had so many emails anyway, connected to the accounts. So, because the problem was like, I had a credit card that had had fraud on it or whatever. And so I canceled that.
Remember, and then ages, like I had one car that was, had fraud on it. And then I had another card that just. Expired. And then if you don't do the admin of updating everything, things just lapse and it's like, you don't have
Tommy Jackett: [00:06:20] access. So, which is kind of good because it is a strategy because you work out what needs to be paid.
Yes, you have. It does, it
Josh Janssen: [00:06:27] doesn't work that way. It's panic. If you're
Tommy Jackett: [00:06:29] living your life like that debt collectors, it's like put a bit of fire on your ass with some debt collectors,
Josh Janssen: [00:06:34] but it doesn't really work. And so I, uh, um, I was having a, uh, having this conversation. Interestingly, when speaking to the person from Apple, I said, I've got these emails, I'm reading out all these details.
He said, what device are you on? I said, no, iPhone. He said, uh, you can you get on wifi for me? I said, yeah. He's like, are you okay for you to share your screen with me from your phone? So then in that moment, and he said, he calling from the device. I said, yes, pops up a screen that says, would you like to share your screen with Apple?
Wow. And so I press the button and he couldn't see my screen. And so I'm showing the two emails, right. I'm showing that I'm showing the one that was in September and October. And I said, look, I think the fair thing is I should get four months of 1999 back. Yeah. I think that that's the same thing because I'd been paying double for that period of time and they
Tommy Jackett: [00:07:34] get that.
They get out of that. You paying 14 bucks, which is still something well,
Josh Janssen: [00:07:39] yeah, YouTube do, but I guess face, uh, sorry, Apple doc.
Tommy Jackett: [00:07:43] And so I still make a clip somewhere or no, no,
Josh Janssen: [00:07:46] I'm going directly to YouTube. So this is the whole problem with, um, subscriptions with Apple is that it's like, they're just like Uber, they're taking a cut.
Yeah. Anyway, uh, I cracked it. I said, I'll get like, if. If this doesn't get sorted, I'll just get my cousin on here. I said, I'll get rid of all my subscriptions, right. With Apple, which is the
Tommy Jackett: [00:08:07] classic I'm going to move to Foxtel. Yeah. I'll cancel. Let, actually
Josh Janssen: [00:08:12] let's cancel it today. And so anyway, uh, I do it all.
I like, I show the screen thing and he says, okay, yeah. Now I'm putting through, what's known as like an automatic refund type of thing, or it's like a computer generated one. Yeah. And I was like really happy. I was like, okay, perfect. And then I said, Aw, Um, uh, just before you go, how much is the refund? So I can't let me look.
He's like 1999. So you're giving me one month. I said, that's completely unacceptable. I said, have you got, um, can you just turn on the screen sharing function again? So he turns it on. I go to my profile. I go to subscriptions, unsubscribe, unsubscribe, unsubscribe, unsubscribe to everything you said. So I'll put you through to someone else, but this is the thing like, so then I got, I got a,
Tommy Jackett: [00:09:04] I GCs the Australian government government verse Facebook at this point.
Josh Janssen: [00:09:09] And so. Um, whose bluff are they gonna well, they cause the thing. And so how did you get, how did you go? I said, well, the other annoying thing is we're getting rid of this credit card that, that it was on. And they say, it's going to take 30 days to refund. So thing is that this credit card is one of those annoying ones where it's like, it makes sense if you're, if you're traveling frequent flyer points or like frequent flyer points.
Biggest scam. If we've learned anything in COVID, this
Tommy Jackett: [00:09:39] is a credit card from flying seven years ago, you still got
Josh Janssen: [00:09:43] an active, the, the annoying, like the annoying thing about this. This is what, another, another company that I want to bring down. I ended I'll tell you why. So I ended, uh, without, with our credit card, you can transfer like, so it's, it's a frequent flyer card, right.
But you can transfer to anything. Does that make sense? So it's like you get iron Zed points and then you can say, I want to put them to Virgin. I want to put them to here once you put them to there. Uh, so that's what we were doing. We had the card and we're putting it to Virgin with ever all the shit that's going down there.
Like actually, hang on now, you can't transfer to Virgin. We've just completely stopped that, but they still charge the $299 annual fee for you to have this card. So that's a reason I'm getting rid of the card annoyingly. Apple that 1999. They're like, Oh, it's going to take 'em up to 30 days to hit your account.
Now, now credit card rain news. In like 10 days. I know. Sorry. So we're going, so we're better off canceling the Cod. Maybe they trans maybe Apple puts it on and then we can like, you know, like credit card companies send you a check. If you overpowered, I've had that. It's
Tommy Jackett: [00:10:58] so annoying. I never
Josh Janssen: [00:11:00] cashed it. It's so annoying.
Yeah. It's so frustrating. And so anyway, um, today you'll notice I'm not wearing an Apple watch and you've got an Android and I don't have an Android. Uh, but. It did get me, like with the rant that we had yesterday, about technology, I was thinking about, you know, what does it all mean? What's the point?
What's it like Apple fitting it? Like, was this just
Tommy Jackett: [00:11:22] after it was this 10:30 PM as you close your eyes sort of came rushing in.
Josh Janssen: [00:11:28] Yeah. I unsubscribed from everything and because when they say it. It would have looked spectacular because I had master class, I had like a thousand bucks worth of subscriptions that just going like I'm subscribing.
And I had a Apple one, which is the, the subscription that gives you everything within Apple. So it's gone. So this is the thing when you're unsubscribed you get it until the last day. So I still technically have that. Yeah. I will know where it's going to fall over is I need iCloud. I need that storage because I want my phone backed up.
Yes. I was thinking Spotify, I can't be fucked with, um, why do I hate Spotify again? I hate Spotify for a number of reasons. I just think like, I, I, I, I, don't like a bunch of the ways they go about things and it's like, you know what? You can do what you want. So, you know, move your mind. Like, I really believe now after, especially like what we spoke about yesterday, the only thing you can control is what you do.
If you don't like a business. You can, there's no point whingeing about it. There's no point like being an activist, just show with you.
Tommy Jackett: [00:12:34] Right. complaining about Facebook in a Facebook post last night. Yeah. It's like go fucking ban in Australia. If that's your, that's your big flat, that's your beach. So if Australia then said, absolutely not with banning, Facebook mentioned that it, that would ruin too many businesses though.
Josh Janssen: [00:12:53] I
Tommy Jackett: [00:12:53] think that, but it's an action. Like that's what you're saying is if you don't like something, rather than just being a part of it and complaining you can actually delete, I saw a bunch of people, uh, screen capturing. Them opening up their phone, going to the Facebook app, deleting it. And this happened Cambridge Analytica years ago, it was a similar 2018.
It was people like, absolutely not. I can't cannot be a part of this. And so it is a similar thing. People are taking action. Yeah.
Josh Janssen: [00:13:25] So yeah, I dunno. I, the, the Facebook thing was interesting because there was a bunch of accounts that aren't related to news that we're getting. Taken down, but I also think like this isn't a long-term strategy.
Don't you think this is just like Facebook, this is just Facebook doing it. Showing like flexing the muscle and then bring it back. Like, I don't think that that's a long-term strategy because if you, the
Tommy Jackett: [00:13:52] person in charge of Facebook, I couldn't imagine you bring back. Like, I feel like the next movies either they change Australia agrees not to charge Facebook.
And it goes back to where it was and all the businesses that have suffered now, just get back the golden
Josh Janssen: [00:14:08] egg. Well, sorry. What about if I was to post a news article on Twitter, you can do that. And then I took the link to the tweet and put it on Facebook. I've
Tommy Jackett: [00:14:19] seen a few people were working at
Josh Janssen: [00:14:20] little hacks.
Yeah. I mean, this is why, this is why the whole thing didn't make that much sense. Um, anyway, so my point is that. Uh, Apple music. I was getting into Apple music a bit, but I'm thinking maybe going something like title or a completely nother
Tommy Jackett: [00:14:36] title was that, um, Dr. Dre,
Josh Janssen: [00:14:40] he's got
Tommy Jackett: [00:14:40] Bates. Who, uh, is it Jay Z, Jay Z.
Yeah. Yeah. I think it was Jay Z. And so I want to look into these. Are these businesses still happen?
Josh Janssen: [00:14:49] You going to me, the thing is you need to. The, the funny thing about deciding to not use big companies as much, is that the smaller companies end up getting bought by the bigger companies. Anyway. Yeah. So
Tommy Jackett: [00:15:02] 2017 sprint corporation bought 33% of title for a reported $200 million, which, I mean, I don't know, one person in my world that you use uses in the thing like title, how many, this has so many apps that are worth a bunch of cash.
And they've actually got a whole user base somewhere else, but just not here.
Josh Janssen: [00:15:22] Well before, uh, the find the biggest streaming platform in the U S do you know what it was?
Tommy Jackett: [00:15:29] Um, before Spotify? Yeah. Uh, podcast. Um, what is there? I know what was the Dora that's right. I remember that I had, it was free for awhile.
It was really hard to ads, like the same model as Spotify. It was
Josh Janssen: [00:15:44] a radio. So it was like radio related. But I remember still around. No. Yeah. Pandora was bought by Sirius XM. Um, I think that will end up going in sort of some sort of podcast. Hybrid model. Yeah. Um, but yeah, but before, um, before Spotify, uh, there was Rhapsody Rhapsody was, was one that was sort of an subscription thing.
And there was also,
Tommy Jackett: [00:16:11] um,
Josh Janssen: [00:16:13] there was some little too for a short and you bet it used to be called Anubis FM. There's been a bunch of companies that have tried subscription stuff, but I think the thing is that, um, There's, there's not really that much to like, what is the brand, um, equity, or like as a customer, why do I stay with these different companies, Spotify?
Tommy Jackett: [00:16:39] don't get trolled in the office being the guy that's using that is a version of like social pressure,
Josh Janssen: [00:16:45] but this do I need my music to be a fucking social network.
Tommy Jackett: [00:16:50] No. And so this is Spotify,
Josh Janssen: [00:16:54] that's where it all almost sort of lands where it's like the, what you're talking about is the ability to share play
Tommy Jackett: [00:17:00] lists.
I mean, I didn't do any of that shit. I use Spotify. But you're, I mean, you are a guy that gets get the office going with your music. Therefore it brings the conversation. So I feel the pressure for, you know what I'm saying to me? Like, what are you
Josh Janssen: [00:17:16] listening through it? I wouldn't even
Tommy Jackett: [00:17:18] know. I mean, I've got a Spotify account that is just the FA like sort of the family, but I get annoyed.
Cause I couldn't tell you my login. I didn't have that login. Sorry, I haven't logged it. Put it on. And then Amy gets kicked off when I'm using it. Like, I mean, that's, that's not a family.
Josh Janssen: [00:17:34] That's a single guy. It's being used as a family. Yeah. That's a guy.
Tommy Jackett: [00:17:39] Doesn't doesn't get it. Doesn't understand it,
Josh Janssen: [00:17:41] or, yeah.
And then, yeah. So if anyone's got any suggestions of their favorite music streaming app, let
Tommy Jackett: [00:17:47] us know. I used fat Friday and we've actually, um, had Jay JB upstairs. I usually he's cutting edits, cooking up a storm in the edit suite today is, um, editing by cooking it's bacon and egg rolls. So, Oh, George, thank you.
Ma'am. This is, um, the, the band's
Josh Janssen: [00:18:09] that down. That's exactly how he likes to eat it. Thank you, George. This is Ben. So I asked for a JBU come sit in here. All
Tommy Jackett: [00:18:19] right, George. I, Hey, TJ, thanks for paying for all the ingredients. No worries, man. Thank you to Josh. Um, talk us through what you've cooked today.
Upstairs. It's a, uh, bacon and grow.
It's a bank and I grow up pulled bacon and short, short cut bacon blamed the combination. We actually bought way too much bacon. It didn't end up cooking at all. Okay. Um, A fried egg over-easy as Josh likes it. Yeah. And some nice cheddar cheese and smokey barbecue sauce. Oh yeah. Thank you. This is exactly what I wanted.
Um, so I'll leave. Hey, good. Is this, uh, how far are we? Yep. Cause I'm almost ready to just pull the pin and eat this.
Josh Janssen: [00:19:10] Uh, I feel like it'd been real windy. If you got something. Positive.
Yeah. What substrate, what music subscription should I use? I think you go
Tommy Jackett: [00:19:20] tidal. I don't know anyone who's on it. And you're an outlier,
Josh Janssen: [00:19:23] good quality sort of staff. Like maybe I'll become a bit of an audio file.
Tommy Jackett: [00:19:27] Well, if it doesn't need to be your identity or it could be,
Josh Janssen: [00:19:32] or it could say, this is my home, this is what I was thinking last night.
It's like, I don't want to necessarily, or it looks good. TJ is just taken apart. Hmm. How was that? Well, I'll have a bite now. Here we go. Hmm.
Tommy Jackett: [00:19:46] That was a trap. Okay. Here we go.
Josh Janssen: [00:19:48] All right.
Tommy Jackett: [00:19:51] Worried that the egg would spill into the Audio-Technica mine.
Josh Janssen: [00:20:01] Hmm.
Tommy Jackett: [00:20:05] Cause he's made us breakfast now.
Josh Janssen: [00:20:07] What
Tommy Jackett: [00:20:07] I love about it.
Josh Janssen: [00:20:13] It's not too moist. It's quite dry, not in a bad way, but I'm
Tommy Jackett: [00:20:22] like, it's a hiccup in juicing. Both Megan and
Josh Janssen: [00:20:26] Negro do is yours quite dry. Yeah. But I think it's good. Well, like about dry is it doesn't make it a mess.
Tommy Jackett: [00:20:34] This is someone explaining title.
Josh Janssen: [00:20:38] What I like about title it's a bit dry. No, no, it's actually really, I think he's done a great, this is exactly what I would want.
Walking into work eating because he hasn't gone crazy on the source. I think where I go wrong is I add too much sauce, drink shit, and he's done a great job. Thank you. Thank you, George. Thanks Tom.
Tommy Jackett: [00:20:58] I'm gonna, um, I mean, it's a fun Friday one. Why don't we, uh, call it there? I'm going to put some more sauce on this.
Um, and, uh, yeah. Get your subscriptions in check. It is all the stuff with Facebook is evolving. I'm enjoying sort of reading through on mine from our conversation yesterday. I think Asher, what we'd like to do is speak and then, um, and then to the research and
Josh Janssen: [00:21:22] then, yeah. What have you discovered? What w any retractions?
Tommy Jackett: [00:21:25] No, not at all. No, no, no. I think we would just, we w we'd like to sort of start laying out the potential, you know, the, the, the problem, the, uh, the counter. To the argument or both sides looking at looking at that, it is really fascinating. Um, and there's just a lot of, lot smarter people than us talking about it now, which is allowing us to sort of see what's going on.
Josh Janssen: [00:21:49] But hearing journalists talk about it. There is a lot of journalists who, when you
Tommy Jackett: [00:21:54] are all good, what are they saying? No, no, no. I just think
Josh Janssen: [00:21:56] like, um, Yeah, I had that, that moment that you probably had where it's like, ah, we really spoke about something without knowing that much, like, we didn't do that much research, but then you will see a journalist on television completely misrepresent something, or just like, just be, you can clearly tell that they don't have any understanding of what's going on.
Tommy Jackett: [00:22:18] Yeah. Yeah. I mean, when I think it's like anything there's sides to it and if you just happen to fall to a side, You'll start hearing and being in the echo chamber of that side, which I think, um, it's very nuanced, but my friend did send me a tweet, which he quite liked and it was from
and he said, um, might fuck around and pivot my media company to be entirely reliant on fickle tech, giant fascism accelerator demand. They give me money for some reason, ignore their threats and then lose my mind when they call my bluff. Would you say he's sort of on the side, like on the outlining the craziness that the government tried to put their foot down,
Josh Janssen: [00:23:06] Trevor wrong.
Uh, our mate did a great video on YouTube. If you search FTM. Yeah, he, he did sort of a 10 minute video and he says, Facebook you've pissed me off. You don't want to piss off Trev. Could you imagine if Trevor and I got pissed off at the S. At the same thing at the same time, it'd be the end of the business.
Yeah. Um, but definitely give that. Cause I think that Travis, um, uh, lanes a couple of different ways on things. So he's got an interesting perspective on it. So
Tommy Jackett: [00:23:39] yeah. Check that out effect AFTM so he's
Josh Janssen: [00:23:43] yeah. He's, he's saying all those sort of impacts
Tommy Jackett: [00:23:45] and he sucks for a bunch of people. But I dunno who we think we're talking about.
We're talking about a business that can do what they want. They literally can just make their decisions. And so when SACS for Trev, he's a mate of ours at Saks for some of it like timeout, Melbourne, where it's literally pushing people to understand what's happening in Melbourne
Josh Janssen: [00:24:11] thousand likes Trev has on his AFTM Facebook page.
Tommy Jackett: [00:24:16] Go on Facebook. We're removing likes on pages anywhere, really this year. Yeah. So they're removing that they're making hate to change it. Yeah. And the one thing is a literary. I don't, I probably spent more time on Facebook yesterday than I have in a long time, based on what's happening. I'm not, I'm not fucking triggered.
It's like heaps of articles that I'm not reading headlines of and then getting annoyed about. And so there is a, a bunch of outrage that would have happened yesterday. On social media that didn't, and the people who would have been contributing to that outrage a better for a bit better off.
Josh Janssen: [00:24:53] And you also see the, um, some of these news sites just doing hit pieces on Facebook, all the things Facebook has done wrong.
But, um, yeah, I, I did think last night I was like, you know, we, we spoke about infinite games, finite games. What would it look like? Not to play the finite game. Yeah, I wonder, um, this is some, I don't know if it's worth exploring. I feel like it would scare a lot of people off, but from a podcast perspective, taking sort of that sub stack route, not necessarily from a paid perspective, but what would it look like to not be doing social stuff?
And just like, I w I wonder what the mechanism would be to actually have people. Consuming that content, if you're like not going to do social stuff and even potentially have it as a private fade so that people subscribe to it, you actually have a better relationship with everyone that listens. It's an opt-in sort of thing, rather than the internet where it's like people will fall onto something and listen, then maybe you would just get absolutely no.
Tommy Jackett: [00:25:59] Listeners. Yeah, I guess isn't it funny how the shit that scares you in life can sometimes be the answer or it's definitely like, there's a lot of growth in those places. And so for a lot of people removing themselves from these, these things like social media is super scary cause they think it's going to ruin them.
And for some, it actually would just completely ruin their business because that is their business. They sell every product. By obtaining, you know, customers through social media. So I get that, but yeah. Yeah. It's new. It's it is good. I don't think it's completely negative. No, some it's going to be fucking stinging real hard.
Yeah. Like, you know, swimming in the dead sea with a little cut in your bum. Very bespoke sort of reference. If you haven't been, not everyone has
Josh Janssen: [00:26:51] been to Israel.
Tommy Jackett: [00:26:52] I've been to Israel.
Josh Janssen: [00:26:53] Yeah. Did you hear ringing in your ears when you're. You don't even put your head under the no, no, no. From your steam ring sting?
No, like, I feel like, you know, when you, like, if something's really hurting or
enjoy your weekend, we'll see you Monday. Have a good one. See you
Tommy Jackett: [00:27:12] guys. Bye.