We chat about Tommy's internet installation, using HubSpot, candle insurance, moving houses and friendly removalists, and going out for dinner.
Show Notes
At a glance
From this episode’s transcript.
- –Josh's wife Amy runs a candle side-business that carries liability insurance to cover damages, which sparked a tangent about whether candle buyers are implicitly covered by seller insurance.
- –Moving house surfaced strong emotional attachment to material objects for both hosts — a dented couch arm, a scratched car door, and a scuffed wall all triggered outsized reactions.
- –The hosts use HubSpot as their CRM and discussed setting up phone notifications for email-open tracking, noting it can make you 'needy'.
- –Tommy's partner Bree had a landlord repaint a wall twice over a small scuff mark, illustrating a perfectionist standard for maintaining rented property.
- –With COVID restricting indoor dining, the hosts speculated that underused CBD car parks might be converted into pop-up outdoor restaurant spaces.
Questions this episode answers
Does buying a candle also mean you're covered by the seller's insurance if it causes damage?
Josh speculates that candle companies likely carry liability insurance tied to product defects (e.g., a flammable batch), but clarifies this wouldn't cover a buyer who simply burns their own curtains — the liability would only apply if the candle itself was faulty.
What CRM does The Daily Talk Show team use?
They use HubSpot, which Tommy likes for its email open-tracking feature, and Josh notes you can add a phone notification app to get alerted in real time when someone opens your email.
How did the couch get damaged during the move?
Removalists, who Josh described as exhausted but friendly Colombian guys, carried the new couch into the lounge room upright on its side, and the arm ended up dented/squashed, likely from being stepped on.
Episode TranscriptShow
Tommy: It's The Daily Talk Show, episode 854.
Josh: What is happening? What's going on? Happy hump day, Gronks. Happy Wednesday.
Tommy: You're in, uh, you're in the office?
Josh: Yes.
Tommy: Are you—
Josh: where are you from?
Tommy: I'm from home. Are we burying the lead about you being in the office?
Josh: I thought you were a fucking police officer, mate. That's why I was just wanting to understand what establishment— what, uh, Collingwood office, or—
Tommy: no, no, I'm in my home office. You've been moving and stuff. NBN's getting installed today. That's exciting, mate.
Josh: Yeah, I had the nicest conversation. You know when you speak to somebody and you just can, you just know they're a good person? I had that, I had that moment with a bloke from NBN.
Tommy: Luke?
Josh: Yeah, technician though. Tradies, I don't know, there's just, there's something about— I've met some brilliant tradies in my time. The one thing tradies know is banter, you know, just a bit of this, a bit of that, just a bit of— and we love banter at this show. So happy with it. He made me feel a bit better. I feel like today, you know, there's some days where you just get like, that you know you should write a list and it feels like you are very hyperactive and you've got too many things that you should, could be looking at. And then you just get distracted. You're like looking over there. I've got to look over here. I've got to look over there. And so I felt a bit like that.
Tommy: Have you written the list?
Josh: I wrote the list, but that didn't really help. It was Luke, Lucas from NBN. He helped me.
Tommy: Did he really help? How did he help you?
Josh: No, I think, I think knowing that I'm having internet connection connected to my property made me feel good. So that's what it's come down to. It's— I really base my happiness on my internet connection.
Tommy: I do. Yeah, I get it.
Josh: I get it now. Thanks, Josh.
Tommy: But I feel the same thing. I think Bree does too. I spoke to her just before we We're recording this episode later than normal. Normally we do it in the morning. It's nearly 12:30 PM. And yeah, I was speaking to Bree and she was saying that she was feeling fired up because she'd gotten a bunch of things done, ticking stuff off. And I felt that too where I had, you know, we're working on a customer relationship management system and I'm fucking setting up deals. I'm moving shit across and I'm writing out, I've got my second brain going and I'm writing down everything that I need to do.
Josh: Feels good, right? I mean, there's nothing worse than when you don't feel like that and you hear someone talk about how good they're feeling about it.
Tommy: Yeah, have you done your personal tax return yet?
Josh: No, the accountants, Future Advisory, are looking after that. It's going to be done.
Tommy: Do we need to tell them something?
Josh: Month or so. Yeah, I mean, we could probably just, yeah, get on to them, but most of the elements are done. I think we're just going to hand over what we— all that money we've blown on things outside of the business and what we want to claim.
Tommy: So BK's asking in the YouTube chat what CRM we're using.
Josh: Well, HubSpot is the CRM that we're using, BK. Thoughts, feelings, questions?
Tommy: So far I like it. I like the— I was always the guy that liked to track things. And so the fact that I can see when people open emails is a real hoot.
Josh: Oh dude, I've been getting around that. Have you set up the notification on your phone?
Tommy: Oh no, I'd love a notification like that.
Josh: Oh dude, I mean, it's another app you have to download, but it will prompt you when someone has, you know, opened your email. It makes you a bit needy though. Like, I feel like I've sent an email to the current real estate agent. Yeah, we need the shower pressure, no good in one of the bedrooms. Probably an easy fix by a plumber. I sent him an email.
Tommy: Did you put it in the CRM?
Josh: No, I tracked it. I didn't log it. So he's not in our CRM, but I at least tracked it so I could see if he's opened it. The thing is, you build a storey around— I mean, I've already done it before. I've never met this real estate agent and I have a great storey about how pathetic he is, which is probably no good. He's probably a great bloke. But look, I've, you know, you get burnt once, you get burnt twice, you get burnt 3, 4 times by real estate agents.
Tommy: That's got no 4-degree burns. I mean, what's it when they talk about degrees? So third-degree burn, what does that mean? Is there a fourth-degree burn?
Josh: I think it's the severity of the burn to the skin. Like, it's a—
Tommy: like, yeah, it's definitely a fourth degree. Can you look that up for me, please?
Josh: Fourth degree. Okay. Yep.
Tommy: I mean, fourth degree, you're just in a better position to sort of Google these things.
Josh: Yeah, yeah, yeah, yeah. So All right. A fourth-degree burn additionally involves injuries to deeper tissues such as muscle, tendons, or bones. The burn is often black and frequently leads to loss of the burned part. Burns are generally preventable. Okay, mate, just throw that on there. We got it. Yeah, so is breaking your arm on a skateboard. Don't go on the skateboard.
Tommy: We get it. It's like the doctor that's, um, you know, telling us we're having too much Uber Eats. It's like, I'm not here for that. Um, I've been like, I know I shouldn't have hurt myself. I've been lighting a candle in my home office. Do you think that at what size business do you get to a point where no candles are allowed? That from an OH&S perspective, you just can't have every gronk within the business lighting a candle at their desk?
Josh: Well, Amy used to work for a big advertising agency at the, uh, front front counter, and she also had a side hustle which was a candle business. And like, you know, any good front counter person, they, they get themselves on as a supplier of candles. And so that business was funding, funding her lavish lifestyle. No, but she, um, as a candle seller, she would have insurance, and the business, that business specifically, would light them all around the office. And so they would burn through them quite quickly, but there was You know, there could have been like 5 or 10 candles going at once.
Tommy: So, the candle company has insurance?
Josh: Amy's candle company has insurance. So, sorry. Yes. So, it's just like any insu— like a fitness person should have insurance to cover the clients. Amy has a monthly fee that covers like damages for a gronk who burns down their home office.
Tommy: So does that mean that with every candle I'm buying insurance?
Josh: Well, I, I don't know. I, I would think that the candle you're buying, because they're expensive, the company would definitely have some kind of insurance connected to them. Because if, if there was somehow like one of the batches was flammable and it just sparked up, you would think that that's— there's liability on the half of the candle company.
Tommy: I mean, but so there's a hack there then. Don't get home contents insurance, just light a candle. Just have candles everywhere. Is that true? That doesn't sound right.
Josh: Yeah, but so it has to be specifically relating to the candle and so, the candle explodes. Like, I don't think that it's not just you lighting your curtain on fire, it's issues where they could be liable based on an issue. You can't just— It's like, yeah, you can't just sue people.
Tommy: Like indemnity insurance or whatever. Yeah. But I just wonder what it would count. I was getting annoyed because I— Yesterday I was trying to light it to get to a point where it was covering the whole candle. So, all of the wax was sort of melted. And so, I was waiting longer and longer and longer and it never happened. And so, I've burnt into a bunch of it.
Josh: I know.
Tommy: But do you have any tips? As a husband of a candle maker.
Josh: Yeah, yeah, there's one fix for that. I'll get to it, but I will bring the blame back to you.
Tommy: Have you cut the wick? Yes.
Josh: Did you see it burn all the way to the edges on your first burn?
Tommy: This is what I'm talking about. First burn.
Josh: This is first burn.
Tommy: The first, the very first burn, it didn't go to the edges and I was fucking waiting. It was like 4 hours. Bree's like, why have you got the candle? I'm like, I'm waiting for it to reach to reach the edge.
Josh: Nah, I mean, so what we can do is an insurance scam.
Tommy: Yeah. And— Or do you think I could maybe take a photo and say, hey guys, this is—
Josh: You definitely could if you want to be that kind of a person. Or I could just drop over our blowtorch and you can blowtorch the outsides and it will melt it all to a flat surface. That's like, it's— Maybe I'll buy a blowtorch. You want to buy a blowtorch?
Tommy: Yeah.
Josh: Don't buy an industrial one. You don't need the big one. I know you want the Big Bertha, but just—
Tommy: I just want one I could do with like, um, foods like eggplant and stuff, you know, give it a little crisp.
Josh: Well, yeah, I mean, you just remember, like, size vibe. But then again, you could probably get the big one for that. Yeah, get a big one. I've decided to get the huge— get a huge blowtorch. Once we, we got blow— we get a blowtorch out to get the coals going for a spit A lamb spit, sorry BK. Yeah, we had to get that. It's a great, great thing for that. Just get this, get it going down the bottom, instant, get it going.
Tommy: I mean, so now that you're in the bigger place, what have you, what are your plans in regards to some of these more like, so a spit you could definitely do.
Josh: Oh, outdoors.
Tommy: Outdoors. Yeah. In a bigger space, what are you thinking?
Josh: I was chatting with my neighbour the other day. No, old neighbour.
Tommy: Have you met the new neighbours?
Josh: Yeah, well, they're very old. And so, I've had a bit of banter with the son who is probably my dad's age.
Tommy: What's the sort of property size do you reckon they'll sell eventually? Well—
Josh: Deceased estate. It sounds dark, but yeah, I mean, that's—
Tommy: Have you looked at the— Yeah, because there's a goal there. What are you just going, oh my God, lovely to meet you, can I just actually— how big's the lounge space? Just make sure you shake their hands.
Josh: Where I grew up in Brighton, there was a house that was sort of a bit, a bit old and run down, and I heard the storey that an older woman was in that house and she became friendly with somebody who would look after the property and they became good mates and he inherited the house. She had no one else. And so, she handed over, which I mean, now The Block would be, you know, $2-3 million. Back then it was probably, you know, $400,000. Imagine that. When I heard that, I was like trying to get in with the old lady down the road.
Tommy: It's making a lot of old mates.
Josh: Yeah, mate. Hey.
Tommy: And so the moving, what was your biggest challenge with the move?
Josh: The biggest challenge is always the exit clean. But I tell you what, there is nothing like moving to realise your connection or just your feelings towards material things. And so, you realise how much stuff you have. It's quite clear. But then you realise what, you know, like the moments where you're thinking about, do I get rid of this or is this broken or like, for instance, I know I almost didn't want to bring it up because I know what your advice would be. We bought a new couch under the advice of Josh Janson and Bree.
Tommy: And happy with the purchase?
Josh: Absolutely. It's a great couch. It's the most expensive couch I've bought. Um, and you know, it's only up from here, guys. It was like $900 or something.
Tommy: It's still pretty cheap for a couch, don't you think?
Josh: One— yeah, that's what I'm saying. Like, the other couches I've bought are $200 on bloody, you know, eBay or something. But this is like— even though I still feel—
Tommy: you know, whatever. Dumpster, whatever it's called.
Josh: Exactly. I feel like we've lashed, we've sort of, we've, you know, spent big, but we haven't spent big in the term of, you know, $7,000.
Tommy: Sure.
Josh: We've got a good high-quality couch for a cheap price, I think. I feel. Anyway, we got the removalists who were 2 hours late to our property, and then they put the couch into the lounge room.. And I noticed something. I was like, what is that? I haven't seen that before. It has— there's obviously something. So this is the story. Some— it has been— there's a part on the arm that has been squashed and it's broken in a bit. It doesn't— it's not like— it's almost like you're like—
Tommy: it's like a foamy— it's like a memory sort of foam sort of thing.
Josh: Yes, yes. And it's pushed in and dented it and it can't pop it out. And it's noticeable, but then you put the cushion up against it and it's kind of noticeable. But I've just been— I felt in that moment, I'm just looking to blame. I'm feeling funny in my guts about this material object. Oh, and the other thing is like moving, putting shit into my car. We got a Hyundai and I scratched a bit of the plastic on the door and like my asshole clenched, you know? And it's just like, you just, you realise how you connect so closely to these material things when they don't mean anything. And so, but it, but you give it all the meaning in the world. And so the couch's arm and the, you know, and the fucking, the car's plastic, you, I mean, if I had a Tesla like BK, I would have fucking gone mad.
Tommy: Yeah, I mean, Bri is onto this stuff. Like the standard that Bri runs when it comes to this, like we've repainted a whole wall at the apartment we rent because there was a little mark. Really?
Josh: When?
Tommy: When? There was a— this was— Why wasn't I home? I don't know. Like I think it was when we were in LA.
Josh: Because there was painting going on.
Tommy: Yeah, yeah, yeah. I was just like, you can do it, but just don't do it while I'm here. So, there was a mark on the wall and Bri contacted the landlord about it and said, "Hey, guys, just so you know, when the sun is setting, it hits this patch and there's like a little sort of scuff on it, right?" And so, anyway, they came and they painted it. And then once it dried, Bri looked at it and she's like, "Still there." And so, she then sanded it, but Bri then without the landlord even being across it, got the paint sample, bought more paint, moved all of the furniture, got her dad to come over. They sanded the whole thing down and did it again. Like, wow. There's a— we have, you know, the apartment block can make whistling sounds with the wind.
Josh: Yeah.
Tommy: And so, "Boski." Yeah, we exactly. And so, we got installed a like a flap that goes under the door. But the rubber leaves a little mark on the wooden floorboards. And so, Bree's been like taking photos. And so, these types of things, if the couch, if that happened to us with the couch, the couch would be done. And we did have, I don't know if you remember when we moved a while back, probably 2 years ago before we actually went overseas, the fridge was dented and there was a little dent. And so, the insurance company of the removalists, it went through them and we got a brand new fridge. I don't know if you remember that.
Josh: Yeah. No, I don't know that. Maybe I don't. Maybe you told me that. So, here's the thing. The guys who were moving our place, they rocked up and I mean, traditionally, you— The experience with removalists are um, uh, travelers. Like, I've had English guys, Scottish guys. These dudes were from Colombia, had a great accent. I was just— they, they seemed fucking exhausted. They had bloodshot red eyes. Like, they just— they'd obviously worked overtime on the last job, and then they get to ours and they're just like, oh. I just could feel how— they were so lovely though. They were so friendly. And I was just like—
Tommy: They normally are. The shittest ones are really friendly, you know, because they're just making that from a personality perspective.
Josh: I mean, if you're labelling someone who's a removalist shit based on them breaking something, I get it. But I mean, they—
Tommy: Just having a care factor. You just want them to care.
Josh: I felt like they kind of cared. I think it was probably an easy thing. Like, it could have just been foot stepped on it or something. Like, it's— it was— yeah, because they put it like it was on its side up in the, you know, like it wasn't flat, it was like up on its side on a rug. But you could easily see how you could just step on the arm of the chair, on the— of the couch, based on it being upright. And so there was a moment where I felt— I mean, it's bad to say, but I felt kind of good based on how shit they felt.
Tommy: Like, I was— I was like, as in Did they know what happened?
Josh: No, no, this isn't even relating. Okay, so you just—
Tommy: just because how exhausted they were, I just felt like there's—
Josh: yeah, because I wasn't feeling great, I was feeling a bit anxious, and I was like, fuck, man, people— there's other people having really shit days too.
Tommy: So it's real fucking shit days. Yeah, yeah.
Josh: But sometimes you can feel guilty about empathy when it's relating to somebody who's not in this, you know, who's you're almost seeing, uh, you're getting perspective, right? And you're like, well, fuck, I wouldn't want to be doing what they're doing right now. And they look tired as fuck and look like they want to be here. Like, I felt the pain that they were in. I recognised my pain and thought, okay, no, this is— I— it just gave me some perspective in the moment.
Tommy: And so the other thing is you've got a kid, and so this shit, like, you can't be married to things staying good when you've got a kid because If it's not the removalist, Bodhi will shit on it or will smear, you know, chocolate or something. You know, like, you can't, you can't be married to these things.
Josh: But the grappling with the emotion is real. And so Bree's grappling with the emotion of that scuff on the wall and obviously feeling it. And so we're all feeling these things. I think that's the human experience. Like, Unless you just are a— you literally have no possessions and you give zero fucks about anything that you, you know, any possession that you have, maybe you've dropped that. But I think the, the more normal human experience is the one that Bree's feeling and that I was feeling.
Tommy: Well, it's nice to look after your things. I feel like sometimes you'll meet someone and they're super wealthy and they just don't care about their shit and it's just fucking messy and it's like, what's the point. It's the point in having this nice stuff, but I guess that they're a bit detached, maybe.
Josh: Yeah, maybe. I mean, one way of being— like, I don't think the equation is have heaps of money, give zero fucks about your Ferrari. I think there's probably people who have heaps of money and then feel the exact same thing and don't drive it much, and they're like, fuck it, I got in the garage, I just like having in the garage. Don't go over there, son.
Tommy: How often do you wash your car?
Josh: Oh, once a year. It's, uh, I bought the colour because it's such a great, like, it's a, um, gunmetal or like a, like a bluey gray. It's sick. And so it's, um, it's, yeah, it hides it. It's not a black car that's getting, you know, real dirty.
Tommy: My dad would, uh, make mum park the SS far away from any other cars and away from, like, you couldn't have You basically imagine like a map of a car park at the shopping centre and it's got like a radius around, you know, trolley bays. Any trolley bay can't be close to a trolley bay, can't be, you know, parked next to cars in general. Prefer to walk, like walk longer, don't get a, you know, a dint.
Josh: Well, I think there's going all in on your piece of shit. And so when you do have a car, you give zero fucks about how have you got there. Usually it's based on just over time things happening to it and you're like, yep, this is a piece of shit. And then it forms an identity. Oh, that's my piece of shit.
Tommy: Well, think about it. I'm always worried about the people, like if there's someone that's like entering into an intersection when they shouldn't, like I back off if I see that they've got fucking dents in the car. I'm like, this guy's a maniac. Yeah, definitely. Yeah.
Josh: Well, the word on the street in Bulleen is Coles, which is on Manningham Road, I think, which is— yeah, it's just this big car park. And there's a lot of oldies in Bulleen, and the young'uns— one guy told me, local bloke, said, mate, park up the back. Those fucking people, they will scratch your car down close to the— I've danced with the devil. I park down close every time. I didn't listen to the young kid, and I haven't got a dint yet.
Tommy: But as restaurant— when I think about car parks, there's gonna be restaurants in car parks, isn't there?
Josh: Well, that's what's going to happen. Yeah, yeah, yeah. Because you— I mean, they can't be putting hundreds of people indoors now, so they're looking at— I did see something this morning. It's the car park companies are looking at giving or renting car park space They'll probably get money off the governments to then have pop-up restaurants. Think about all the car parks in Melbourne CBD that aren't full, and they're the ones that were stinging people for $95 for a day. I'm sure they've got money. I'm sure they're doing all right.
Tommy: But imagine like, yeah, rooftop car parks. Wouldn't be great if you were sort of middle level indoor. You wouldn't be— That wouldn't be great. Bit fumey.
Josh: No, I think there's— Yeah, yeah. No, there's no cars there, too. They wouldn't be putting cars in there. There's just area for being able to distance people. I think it will. I was thinking about, I was like, the Melbourne CBD is sick. There is lots of cool car parks.
Tommy: Yeah.
Josh: And oh, there's a car park we filmed a, the art, maybe RMIT University in the city.
Tommy: Old Melbourne Gaol, there's a sick car park, I think.
Josh: Yeah. In Carlton, there's an underground one that has, there's a, actually, I'm going to look this up. There was a famous film. Famous movie filmed in Carlton car park. Filmed in Carlton car park. It was either the— so that it was made famous by the film, but also by my stripping company that filmed the promo video down there.
Tommy: Oh great, have you got a copy of that? I'd love to see it.
Josh: I actually, I don't know if I do. I don't know if I do. Anyway, I'll find this, but there was some big, big film that was shot underground.
Tommy: That's cool.
Josh: University of Melbourne. Gothic-like arches. Oh yes, so it's got like these Gothic-like arches.
Tommy: Close to Melbourne Jail?
Josh: Uh, no, no, no. I wish I could show you this photo, but it's, um, 1970s. It was made, uh, specialised space and only under exceptional circumstances may be used for filming projects. I have no idea how we got it. But we did, and it's sick.
Tommy: What do you think the first— Have you got on the list any places that you want to go to once we're allowed to?
Josh: What was I thinking about? Like, mate, just out for dinner, to be honest.
Tommy: Anyway, Mexican Cantina would be good. What about if we—
Josh: That'd be fun.
Tommy: But I wonder if we'd— So, Mexican Cantina is my favourite Mexican restaurant. They're in Narre Warren.
Josh: Yeah, I will say The nostalgia is 80% of it for you because the food, it's good, mate. Are you going to tell me that's top-end Mexican?
Tommy: No, no, but it's not meant to be top-end. It's like hearty, delicious. You can book 9796 6199. I remember the phone number because I used to go there so much. But how about this place? I like it.
Josh: I like it. But you're right. It's a special type of Mexican food.
Tommy: It's Tex-Mex. But the thing is, so for my birthday, Mum contacted the owner, Aris, and said, "Hey, would love to get Mexican for Josh." And so, with everything being sort of restricted and closed, they've said that they will as soon as they can, they're going to deliver to Rowville. And we're going to get like, once things sort of open up and we can go to Mum and Dad's. We're going to have Mexican Cantina.
Josh: Oh dude, I'm up.
Tommy: What is it? What's your family— where do you go as a family for dinner? Oh no, we've just lost TJ's connection. This is the first time that it's— he's using the—
Josh: there we go, I'm back in, I'm back.
Tommy: Yeah, I told you, isn't it? Like, this is the— as he— he's fucked it, hasn't he? It's not his fault. I wonder if he's on ethernet. I'm gonna blow up if he's not on ethernet. Let's see. Well, this is a disaster. Anyone else like Mexican food? Here we go, he's connected. Oh, g'day TJ. Are you anyway, are you on Ethernet?
Josh: Nah, I'm on that 100 megabit up and down though. Yes, sorry. Yes, yes, you're right.
Tommy: Good.
Josh: Yes, he's answered that question. Sorry about that.
Tommy: No, that's okay, that's all right. Um, great.
Josh: It's, uh, sorry, I, I did cut out at a pretty annoying time. I was asking, am I invited to that? That's what I was like.
Tommy: Yeah, maybe. It depends. Like, we'll just have to watch the numbers. And I just asked you, what's the restaurant, what's the restaurant that you go to as a family?
Josh: Oh, oh, you know what? Veneto Club. Oh yeah, Veneto Club in, in, uh, in Ballina.
Tommy: That's great. Okay, great. All right, it's a daily talk show also. Screenplay Sunday is happening. We've locked it in. Go on your favourite podcast app and search Screenplay Sunday. The first episode lands, uh, on Sunday, this Sunday the 20th. So, uh, great. Enjoy the, uh, the rest of your day, everyone, and we'll see you tomorrow. Have a good one.
Josh: Love you guys.
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