#646 – From Chaos To Calm With Shannah Kennedy/
- March 23, 2020
Shannah Kennedy is back! We chat about creating a structure to work at home, communicating as a leader, community and supporting those around you, and what sales and ambition look like in a time like this.
On today’s episode of The Daily Talk Show, we discuss:
– Creating a structure to work at home
– Routine and having a Plan B
– Communicating as a leader
– Extreme behaviours in extreme situations
– Community and supporting those around you
– Stopping and slowing down
– Where ambition fits in with what’s happening
– What sales look like in a time like this
Shannah’s website: https://shannahkennedy.com/books/
Email us: firstname.lastname@example.org
Send us mail: PO BOX 400, Abbotsford VIC 3067
The Daily Talk Show is an Australian talk show and daily podcast by Tommy Jackett and Josh Janssen. Tommy and Josh chat about life, creativity, business, and relationships — big questions and banter. Regularly visited by guests and gronks! If you watch the show or listen to the podcast, you’re part of the Gronk Squad.
This podcast is produced by BIG MEDIA COMPANY. Find out more at https://bigmediacompany.com/
It's the daily Talk Show Episode 646 and welcoming Is this our first guest to our remote set up. Jana Kennedy. Welcome to the show. I'm gonna clap from my heart.
First off, Shanna, where are you joining us from right now. Thank you. I'm joining us live from Hampton in Victoria. Keeping that social distancing at least 10 Ks is what I say. Yes, exactly. Shana. We're talking OFF AIR about working from home over the last 17 years. You've been doing it for a long time. What is the biggest changing habit that people can make in this time of moving to working at home? Yeah, it's interesting. My husband and I were talking about this this morning because he said, you know, you've been doing this for 17 years, you know exactly what to do to stay motivated. Really, really
focused and inspired because for a lot of people, it's it's healthy to work from home, they miss people, they miss the community, there's no water cooler talk, it can be very, very lonely and it can be very, very isolating. So, for me, I stick to stick to a very, very simple plan, which is the night before I always write my list for the next day. Because remember, our brain really does need a map and when we get up, there's at least with we are we're already on the front foot and we think, ah, I know what I have to do today. If we get out we haven't really created a structure for ourselves. A lot of people can get really lost and stay in their pyjamas for too long or, or you know, just feel a little uninspired for the day. So I always write the list the night before, I think that's imperative. And the second thing I do is I get out my exercise every day for an hour before I even turn my phone on.
we watch, but I think it's not
up to me. It's, it's a strange time at the moment because that's like a map for your own day, where usually you have kind of the future understood to the best of your ability, but at the moment with what we're going through, there's so much uncertainty about the future. And so I wonder if people are losing, losing sight of being able to create that map for your own day based on being so overwhelmed with what, and having so much unknown about the future? What are your clients, your coaching clients? What's the sort of theme at the moment with what's going on?
Well, where we're all in full creative mode, because there's two things one is creating a structure and the second is what can we create and the first thing is creating the structure which is how you start the day and how you finish the day.
What happens during the day is changing day by day. You know what we're allowed to do not allowed to do when we go into full lockdown. So that part's not in our control. But the way that we begin the day on the way that we finished the day is actually you now control your first hour and a half your last hour and a half of the day are actually yours and all that commute time that you had is now yours. So what do you really want to do to make this time effective for you so you feel like you're achieving? So in the beginning of the day, it's exercise preps and food for the day, right? Your journal, it's time to do a meditation you're not you're not sitting in traffic anymore. So you can actually try what is a meditation life is one gazillion now online free classes that you could try out. So it's a really nice time to set up some things to trial for yourself and then the way that you finished the day is also just
is important is how we train the brain to go to sleep if it's going to go to sleep in fear,
you know, one of my clients and you know the little red.on the on the TV at night, in the bedroom that she had to she had to cover it because it reminded that she thought it was the virus because she sees that red, that red image on the whole time and people with anxiety. You know, we have to really protect those people and give them some really nice structure to follow. So do some journaling, do a gratitude, do a meditation before you go to sleep and protect yourself and this plan B which is what what can we do during the day so that we're feeling like we've got a lot that we need to take in and we've got a lot we need to process and a lot that we need to accept about how our businesses were and probably will never be again, and China have to do things. You've got a couple of kids that are at home.
obtains that at home now working or you know, doing the school work from home. For parents, it's obviously a massive shift. And maybe that time that they had all that structure and they were able to do everything they wanted to do now is in setting up making sure that their kids are doing, you know, productive schoolwork and things like that. How have you dealt with that and how have you felt that experience personally?
Well, I I actually think the kids think it's quite novel at the moment like reality hasn't quite set in so you know, they have to get out they have to still shower and have breakfast and they have to actually go to school with their school top on then allowed to be in their pyjamas. So they still have to get dressed, which is which is another big thing for people working at home is to actually get dressed, but
you know, we have to, we have to all work together for the first time.
I mean, you mentioned sort of plan B, it's in the no plan B, only plan a focus on what you want and let nothing else get in the way. Now is a very different time where plan B's are probably quite handy.
I mean, I've kind of also thought that a plan A is the one way to go as well, but we're trying to activate a different approach now. It's, it's a different time really.
Well, this, you know, I've been coaching for 20 years now, and every client of mine, we build a plan B, I have a plan B, you know, we we really do prepare conservatively for when things go wrong, and when things go wrong. We've all got plans, we're all marching forward. Whereas a lot of people that didn't invest in that time with a coach that didn't do the life plan, the planning part
Were they looked at the landscape in a different view just occasionally to make sure you know what if the car breaks down? What are we going to do? And we don't have that plan B I think that's where a lot of people are really hurting at the moment. So there is a lot of people also who who do have a plan B and they did save for the rainy day and they are able now to go create
Shana difficult that's
working, kind of with the types of people you work with, you know, leaders, CEOs, people who right now are having to make decisions and communicate in times that are really uncertain.
What What have you discovered to be the key to communicating as a leader in this time?
Well, it my husband's to see Oh, for example, and you
is the lead communicator for an entire sport and it's about calm confidence.
You know, I have to say the AFL, it's been so impressive. It is just that calm, confident, very clear communication. And if you're if you're in a larger organisation, that's the way to go for people in small business, which I coach a lot of people in small business. It's really about acceptance and grounding yourself again and trying to stay calm and say, Can I look through the forest and seeing what what could I do now to keep moving forward? And so if you don't know the answer, if you're if you're a leader, and you just don't know the answer, how much do you think it is productive? To talk about that in amongst all of the confidence when we don't necessarily know we're going to be in lockdown are we continuing if all if if we're sort of at the mercy of
What we're being told by the government but also even the broader external thing of covert 19? How do you communicate when you actually just don't know?
Because I think as if you're a leader, you need to communicate that we're all working together to work through it. And for people that need extra support, let's let's try and give them that extra support that they need. People with mental health issues, let's give them the extra support that they need. So the strong ones need to put their hand out and help lift the other ones. And I think it's about when we don't know the I don't know the answers. Nobody knows the answers. It's about what can we do today, just to capture today, the best possible things that we could do today.
I mean, resilience is really being put to test in these times. Where do you think, I mean, what what do you think resiliency is and because of that,
It became a buzzword where people weren't necessarily acting out resilience. But now is the time to shine. Where do you think you can focus and, and sort of build the muscle of resilience? What are the actions that you can take?
Well, I think resilience is all about moving forward. It's not it's about not letting yourself get paralysed. You know, I know a lot of people who are losing their business at the moment. And they keep taking a step forward, the minute that we stopped and completely stopped, and we're in that panic situation, you know, where that's where you don't have resilience. So every single day is what's the one step I could take today? The one action, but most importantly, how can I protect my health today, my mental health, my emotional health, my physical health, my spiritual health, is that is the pillar.
That's the pillar that's going to allow you to take the steps and be able to move with the times. So taking the extra step
Making sure you go for a walk all of these things actually vital now, to make great decisions. What have you learned about yourself? In this time, Shana?
That's a good question. And I have learned that I'm incredibly I've always been calm in a crisis. In such a big crisis, I'm even calmer. So a lot of my clients will be calling me they're frantic. They're worried they're nervous, they're anxious. And I'm very easily turn it around for them. I do worry about my own business because I think coaching is possibly in a luxury item where, you know, people are not going to go and run out and get a coach anymore. I think that's more for the good times, but it's actually more important now. So I have a coach myself, I cannot wait to speak to her. I cannot wait. Because it's the two brains coming together to say Where's your plan C Where's your plan D
And it gets my brain actually thinking past. What's happening at the moment. We spoke
I love my office and everyone's piling into my office, my family.
What are some new thoughts? And has there been any new thoughts over the last week? Because we spoke about it yesterday, just has your mind gone somewhere that it hasn't, you know, based on never need to? Is there any way for you? I think waking up at three in the morning with so many I paralysed my brain last week with ideas.
Where I was lying in bed thinking of 25 new business things I could do books I could write. And it was like a whole new freeway opened up in my brain where for the whole week, I was giving my clients strategies on how to move forward and I could see what their businesses could go and create or the paid people that have been wanting to write a screenplay now go and write it. You know.
I gave everyone these huge action plans, and then my brain just completely sparked itself. So I've got book ideas, some business ideas. And so I'm just trying to write them all down while they're there. It seems like one thing that I've observed with myself is get it feeling a sense of agitation, where, when I'm speaking to friends or family, and there's a misalignment between the intensity that I'm feeling in regards to what's happening and what we need to be doing and the preparation we need to take. And then maybe the contrast of that being it's going to be all call, you know, going outside, not really, you know, doing anything. How do you how do you deal with the misalignments in your life where you might have a very different response to these times, then a friend or family member?
Yeah, I have
Nearly on a daily basis where, you know, I think people should be really grounding themselves. Kindness should be happening. You know, I'm helping all people in the supermarket. There's people next to me who are hoarding. You know, I get very agitated as well about human behaviour because I think when you have an extreme situation, extreme behaviours present
and the way that people handle a crisis situation, some people shine and some people fold and you know, you get to see this array of incredible reactions to
what's happening. But they're all in an extreme, so I'm going to extreme calm.
But some people don't mean anxiety. Yeah, yeah. Because I think Josh and I, we've, we've done a bit of the calm thing as well, where I don't feel I don't feel too unsettled about the uncertainty of the future.
Because I know that we're all in it, is it? I'm trying to work out whether that's like a lack of me understanding the gravity of it, or it's a good strategy to be able to navigate through the uncertainty. What do you think with the calmness, incredible leadership skill.
Because leaders that come late is a common a crisis. Resilience is about being common across us. And that's where leaders step up at the end of the day. So a lot of people don't have that capability or capacity and their mind to go into a calm state in a crisis.
So, you know, when when my kid falls off their bike, and there's blood everywhere, you know, I'm a calm as a cucumber and I might react Three days later, and I'll be the one that would be able to get them to the hospital, etc. So that's a skill that we may be a born with some of really trying
I've trained at really for a long time, so that I can see through for people as much as possible. How do you mean to train? Or sorry? How do you communicate or lead up? So for instance, if you're a, you're in a position where you might be, you know, the marketing director or Chief Technical Officer, whatever it is, and you have a feeling that you need or a hypothesis around what you should be doing, how do you communicate to the CEO that is then making that decision? If you are in that role, where you're feeling like the balls, not in your court? How can we, you know, take a little bit of calm in that?
Well, I think this is where communication is the skill that everybody needs to start to learn, whether it be with your family at home or in the situation that you just described is about we all need
to band together to come up with the best possible solution for each individual case and environment that we find ourselves in. And when we can communicate with kindness and calmness and put our heads together to see what the outcome is that we're trying to achieve. And the goal card posts are going to keep moving, is taking it day by day, but working collaboratively together to make things happen.
Well, I think this time is challenging for a lot of parents. Because as much as I am a parent, my day to day all my normal existence, the previous existence, which is no longer normal, was daycare for a lot of the day, and then you spending a lot more time with your kids. And I've noticed my irritability levels are much higher. And so it's like there's a new learning there for working at home with a kid or being around a child a lot where you're like, Oh, they can't you
How to control them because I'm not needing to do that normally. And so I think we're all in this a bit of a
learning our parenting approach,
hundred percent and and I go back to that first point where in a crisis the first part that we need to focus on is acceptance is, you know, we can't change that we have to work at home with our children. So it's about you going, Okay, I need to accept I can sort of grieve, second parties grieving so I have to grieve that I can't be as productive in the same way that I was before. When I went to the office, and I had my freedom and my space and I, you know, my child was in daycare or my kids were at school, they are they here.
So it's that acceptance and grief that it's not going to be like it was and the sooner that we can get through those two little key factors we can go into, let's let's shed some of the old ways and learn some new ways to how can we
Right as a family in a different way, so it's about once you go through that process, you can look for the opportunities. Okay? What am I seeing here?
What am I? What am I showing my kids? Because, you know, when we look at our parents and grandparents who went through some terrible times, what were we observing as a child or what were they observing as a child? So
they're saying, Wow, everything's changing everything is never the same.
Yeah, I also think the assertion I like, obviously teamwork is a big part of this within the family sort of structure. You've got the kids but then you also have a parents and you have to be making sure that you're aligned and you know, having that conversation, your experience talking to a lot of people, what's the the tools to make sure that you're aligned as a as a family?
Yeah, and it's going to be very uncomfortable for a lot
Have people I mean, a lot of people don't want to be stuck in the house with their partner, or example, all that time. So I think it comes back to that essential skill of calm communication, where we can very clearly say what the boundaries are. This is I think this is the best way that we're going to operate moving forward. Where are you going to sit out? Where am I going to sit up?
That's why couples really work together because it doesn't work. So the calm communication with some boundaries, and some respect coming in, is what we all need to try and learn. Because we've really unlearned that we've all just gone off and done our own thing. The world's been our oyster, we can do whatever we want, we can consume whatever we want. And this is a big stop sign to say that way of living is is not on it's too fast.
It's too destructive. It's you know, we've been drifting apart for a long time, you know, we've always said that with the
Introduction of this fantastic technology in the phone that we've lost the ability to be in a relationship and as a family unit because there's four people sitting on the couch on their phone. And this will bring people back together because we'll have to learn to coexist in a better way. What does community mean for you at a time like this, Shanna? I think it means everything. So in our street, we've started a street WhatsApp.
Now I know a couple of my neighbours, but now I know all of my neighbours and we have a just the whole streets on one whatsapp group and then we can help each other or, you know, lift someone up or or, you know, whatever it might be communicate together as a street and that that hasn't been done in since I was a child. But I think community is really important and that's why I think you know, it's great that I have a coach that I can ring once a week.
My own clients will become more of a community now which is fantastic.
And, you know, following people like you guys that make you feel connected and you're learning things and you're exposed to the face of humans, which is fantastic.
Shana, how have you coped or dealt with, say the communication within government? Obviously, like if you're in Victoria, there was one we're getting told one thing. And then, you know, this yesterday evening, there was sort of last night there was the federal government speaking. How do you sort of interpret all of these different types of communication?
Well, you can really overload yourself and anyone with anxiety, you know, it's going to spark it through the roof. So, for me personally, I just check in to three times a day and only allow myself short periods of time, because I could be watching breaking news all day or I could have
Some snippets with the updates and for me personally, that works better because I want to go and focus on what I can do not get paralysed by just breaking news all day and trying to process it. I prefer to do it in some chunks. And so what about something like you were talking about your husband, sort of leading a sport, what's the sport like that he was the CEO of snow Australia. So he runs, you know, winter sport for the country. So he has to communicate with resorts, government, parents, children, coaches all over the world all the time. He's on the International Committee. So you know, there's a big voice, they may they may not be a ski season. And so as a as a partner, when you're having those big, really big conversations.
If people are seeing their partners in the sort of the grind of trying to work all of this stuff up, what do you
do personally to sort of bring some calm amongst at all. And well, we have a Kennedy coded list,
which is, these are all the things that we could be doing around the house. And I keep extracting him occasionally and say, right, we're going for a walk, all right, we're going to clean out this cupboard. And it's the most grounding thing for him to say, Okay, I need to stop thinking about it. I need to let my brain digest all of the things that are happening and what I need to do, the brain needs a break, basically. So when we have little projects running on the side that we can take ourselves out from it gives the brain the pause. It's a bit like running the marathon and stopping at the drink station. I become the drink station where let's just stop for a minute. And let's go for a walk around the block or let's go outside and do a 20 minute workout and it's it's been really it's been really
How do we get it through? In the healthiest possible way mentally? How do you find alignment with others I think you can look at your own values and needs and wants. But then how do you align those with people around you?
Well, as I said everyone's going to react in a in a heightened
so the drama people will become more dramatic beings are anxious people will become even more anxious that can people will go about and do whatever they can to make the day work. So I think it's about some people you need to maybe distance yourself from because they're adding to the toxic load.
And for some people, you're going to gravitate maybe towards some new people who are probably more in alignment with yourself.
Have you noticed Shana, that your your communication in regards to the people that you reach out to has changed for me, I've noticed that
People that I had, you know, the common interest of the grind and the work and all that sort of thing. Once that bubble has been burst, all of a sudden I'm like, I don't know what to talk about. Is that change for you?
I'm a little bit Yeah, a little bit, not much. Because I think the way that I structure my life is I love the grind. And I love the fast paced world. But the fast paced world has always been dangerous for me because I have chronic fatigue. So I've always had to be very grounded because I can get swept up in my overachievement, a type personality, achievement junkie. And I've always had to sort of pat her down a little bit. We, you know, put the reins on a tiny bit, because it takes my health away. I go into burnout. And there's a lot of people out there who are in burnout that this is a little bit
It is a blessing that they will look back on to say, we've been given this big stop sign,
stop, slow down a little bit. Things are being taken away from us. So because we've got the stop sign for a lot of people that have burnout, and are experiencing just before this, the crisis of my body's not keeping up. It is a chance for everything to take the breath, Mother Nature's taking a breath, we can take the breath as well. And even taking away all the kids sport, you know, I'm not running around like crazy on the weekend going to 440 games in a basketball game. It's like almost like a breath. You know, for me, in a way. It's a little bit of a relief, that we haven't got the same responsibilities, but people who are really suffering with their business, we're all going to suffer in our businesses and the income is not going to be there. It's a chance to go in ages just stop the way that we can see
As well, well, I think ambitious people or people who identify as being ambitious, that it's probably a big change for them. Where do you think ambition fits in a time? Like now?
It's a great, great question because, you know, I work with ambitious people. I am a very ambitious person. I do it in a healthy manner, though. But the really ambitious people who hang their head on achievement, doing more, making more money, creating a bigger business, it actually is quite a good thing for them because it's not sustainable anyway, in the long run, and they will have to learn to be a little bit more human. Because we're not machines. A lot of people were turning into machines, they couldn't have relationships, their health was suffering. They're taking cocaine to go to work. I think a bit I think there's a chance I got up, you know,
Human body to race it a little bit as well.
Shana, I've got your book the life plan behind me. I would be interested in what if we were to turn to one page? In this time right now, what's the one page someone was to look at the book and go through it and create a little bit of sort of
that first step in planning everything out what page? I would start with the first two chapters and I would go to values or you know, I, because majority of people don't know their values. When the world is your oyster, you think I don't really need to know them because I'm just on my achievement roll. And I can go and create. And it's a little bit like going back to the soil now and looking in the soil and saying, okay, the weather's changed on soil. Yeah. Like Mason with parks going
in there for sure. He's got a worm farm as well. Oh.
Going back to
To the roots now and really solidifying what you want to grow moving forward is the quality of time and preparation that you put into maybe letting the soil rest and maybe now going into what are my values what what am I about who am I without my job? You know, we, we talked about that in our last session, in our last interview together as Who are you without your job and a lot of people now are going to find themselves actually in that position. It is the time to build yourself as the person that you are the business and your business or your career is actually what you go and do. Yeah, I mean, wow, that business. It feels like I'm status is interesting as well, because with everything that's going on right now, it feels like it's the sort of ultimate status shift. You know, we're all sort of dealing with this together and the people who had all the answers don't necessarily have have the answers right now.
What is your view and perspective on status? And do you think that we're going to walk away where
maybe what we believe to be important to us? changes
100% your platinum status doesn't really matter at the moment doesn't it's not going to help you. So I was actually so glad that I didn't I was I just lost my virgin platinum, I went down to gold. And I was going to like, do the whole following around so I could try and get my points. those points aren't worth shit right now. So I'm very glad to do that. So yeah, exactly.
Exactly. So the status that you had, whether it be a job title, for example, or your platinum, or you know, you amazing car that's going to have to be sold or whatever. It's going to really ground people and just level everything out.
A little bit again, because those things don't mean anything anymore. The things that mean something now the relationships, your friendships, your hobbies, your ability to communicate your ability to look in the mirror and like what you see and who you are. Those are the things in the beginning of the life plan that we all address as starting your plan B, which is building yourself as a human being. And now, you know, we're going to get a little bit of that opportunity to work on ourselves, which I think is absolutely fabulous. Well, I think we've been drowning out the noise of our mind with work and, you know, external, and now it's a time where we're left with nothing but our mind in our own house. It may be a bit of Netflix and some, you know, mispriced iPods but other than that it is yeah, it's a time to sort of lock in and face that stuff which is at a at a cultural level like that is powerful if we all can get through it.
Look at it and go in and sort of and navigate those times. So yeah, military's never been more important right now.
It's so powerful, but but also so confronting, because if you haven't done that for a very long time, we're going to look in the mirror and not even know who we're looking back at, we would have no we haven't really done that, that work on the inside for a very long time. But the inside is our powerhouse. That's, that's the most important thing is to be able to look in the mirror, know your value to know who you are, be grounded in yourself. Be kind be grateful for the things that we do have. That takes a lot of work. And, and for a lot of people that have been on that treadmill of life and on their platinum status and, you know, consuming crazily and everything's great and I'll do whatever I want. It's a it's a time to do maybe
reset all of that attitude that society has and then go back to the source which is yourself. From the first breath that you take in life to your last breath in life, you're actually with yourself 24 hours a day, seven days a week, talking about the last last breath of your life. One thing that I guess I haven't even started to reconcile yet but will become more and more of a conversation is Cova 19 is going to kill a bunch of people, there's going to be a bunch of deaths. And whilst it might not be,
you know, on the younger side of things, our family members, grandparents, parents, yeah, there's going to be a heap of friends. If we're not directly impacted by deaths, there will be friends who have parents or loved ones that pass away. What What is your perspective in this time around things like
Death and mourning and reconciling relationships that, you know, in the back of your mind, hey, there are tight, like, based on everything that we know, this person is a potential, like a high risk person.
I don't know the answer to that one. And, you know, I worry about my parents who are in their 80s My mom has a chronic lung condition as it is. And I know that if she got it, that she wouldn't survive it. So it is frightening. And what we do is what can we do as a family to protect to, you know, not see her, you know, deliver some things and put them on the front doorstep for her so she doesn't have to go out what what can we do to protect those beautiful people's lives or for some of them, and it might be how do I repair that relation?
Because I actually think now I think it does mean something to me. And I was so busy before on my treadmill, I'm in my status that I forgot that it is a really nice time possible to maybe mend a few bridges and maybe reach out and remember what was most important to, to us as human beings, which is our communities and our families. I do think it's to be a very stressful time for people who are in a violent situation. It's going to be heightened Like I said before, everything's going to be heightened. So if you don't feel safe at home, which some children don't feel safe at home, and now they have to be home, and there is a lot of destruction that's going to happen as well.
Yeah, I mean, I just felt like calling my mom more like and, and I speak to it quite a bit, but I it's one of those things. It's It is a good time to just get on the flip phone and speak to people and just chat. It's not
I'm in Europe, but I see at face time, first time, I saw my brother yesterday and I did it through the window, didn't didn't, didn't let him touch my butt, my son, you know, he didn't let him put your hand in. But it's what What a weird thing to ever I never would have thought in my life, that that would be something that I'd be saying, you know, saying that we really haven't experienced anything like this in our generation, you know, and the generations before have all experienced a dreadful catastrophe or war or, or some some major crisis but we haven't this is really the first one that's that's really heating us personally, and individually, where we do have worry for our future and for our not not future for my health, but for the future of my parents health. And also, our businesses might, you know, have no money for quite a while but then they might pick up but there's a lot of people who will lose their business and never come back. So
We're going to witness that and see that for the first time and I think it's about supporting each other and helping each other and being kind and keeping our community going, whether it is facetiming You know, a lot of grandparents won't see the beautiful little grandkids, they won't be able to touch them. So technology will come into play where we can do FaceTime and, and make those grandparents happy and bring them a smile. You know, my, my mom was at every sporting match my kids ever play, she's a sport obsessed, and said, I'm gonna really miss that I can't see them every weekend, and they're teenagers, and that's how she connects with them through sport and, or they'll ring each other halfway through footy matches, and that won't happen anymore. So FaceTime is going to be really important for those sort of people to feel like they're still connected with their own families. How far ahead are you looking?
to a year. Mm hmm. And when you look at that
What does what does the change look like? Obviously, that that six months is what a lot of people are talking about in regards to preparing for that time. In Australia, we're at the stage one where, you know, pubs and cafes have closed outside of takeaway in delivery. But yeah, are you are you preparing for the moment when we are in complete lockdown?
Yes. And and, and I, I also think that in six months, not everyone's going to get on a plane and go to a conference, which is my speaking career, you know, speaking at big conferences, any that might take two years or three years to recover
as a speaker your career because you're not going to be flying people all over the world straightaway. It's going to take quite a long time. So I think the speaking industry will change a lot. And I think the coaching will change
But for me, it's you know, with all of the knowledge that we have what what's what can we do to to support people? What products can we create that actually lift people with the skills that we have as resilient, calm, confident leaders, we want to be passing those skills on if you are a calm, confident person, to the ones that that don't survive so well or don't have the resilience who is anxiety goes through the roof, we need to we need to upskill now.
I think I've spoken to a few people and have asked the question of if you cease working, how long can you survive for and a lot of a lot of the answer is four weeks to two months max. And I feel like living in a world where most people it's probably four weeks in under that seems like a not a way forward in humanity or at least you know, we
We can be living in where if all goes to shit, we can't even survive more than four weeks. It seems like something has to give. And there has to be some new approach. I mean, for us, it's Yeah, a couple of months. If we have zero, you know, no more work. And so, and I almost don't even freak out about that, because at that point I go, I think the, I think the government's going to have to step in and intervene because there's people in much worse situations, you know, in your business as a coach, there's a lot of coaches now in the industry. What do you think the the sort of way forward from a business perspective, maybe give us a few insights on the ideas you've had, you know,
well, I'll be doing a lot of writing that's for sure. Um, you know, the way that my coaching is structured might change. You know, from for me personally, I'm, I might start up you know, 20 minute coaching sessions where we just do some serious planning
We're not going to deal so deeply into the future where it's actually going to be planning, you know, the next month, not the next five years, we're going to plan the next month, until things ease off a bit. And I don't know the time limit of that nobody does. So I think it's about the ability to be adaptable, the ability to be agile, when people are hurting, we hope that we'll all step up and help those that are hurting or those that can't afford things that we'll be pitching in as well. So I think your community and your ability to adapt is going to be really important, and they always say adaptability is the key to success. And the world is saying, Can you adapt? Can you change the way that you do things? Because the way that you were doing things before is not sustainable anymore. Shanna, what do you do with say you've got a business? You reach out to your clients every single day, you know, you've got your list that you're going through. How do you be sensitive
In this time when reaching out to clients,
well, you have to listen. You have to listen more than speak. And I think maybe some of those calls I might not even hardly speak because they need to be heard. People need to be heard they need their pain to get out there need to grieve. So for some people is planning how to move forward. For some people it is going through a grief process. So as a coach you need to be it's all about the client. It's got nothing to do with you. So when we're speaking to different clients, it's actually about adapting to what they need in that moment and being the best possible support solution for them is a new client possibility I can you actually, you know, today, you know, Monday, the, you know, the 23rd. Normally, you would go and find new clients, so you'd be doing that that type of work. You just sort of worked
With your existing clients just to see things through, or is there a way of starting the conversation, the introduction and trying to help people? I'm going to work with existing clients, but I think it's far too early to be looking for business because we don't know what the next step might be. And I think that would be really insensitive. I might actually, if I've got nothing to do offers free coaching, and use my time to do good rather than or contract coaching. You know, someone can do me some brochures, and I'll coach them.
So I think that I will change just the way that I'm doing things at the moment. But I certainly think it's too early for people to be going out and pitching for business at the moment. I think it's about being really sensitive. And, you know, if some people are really in dire straits and they need a coach, you know, we might be able to come to some great arrangement where they can do something for me and I do something for them or it might be some really
Quick, you know, free sessions. I think that's really important that we all live and we'll pitch in and we'll help. I mean, it's a new look at sales because traditional sales don't tight. No, there's no no. It's always a year, like come in the head has just been flipped. Yes flipped on its head. Because it's it's never more it's never been more about
what can I help you with without more thinking about the sale? And so even for our for our business, it's, um, it's a, it's just really looking at that was trying to put the needs of which I think is a good correction that's happening at the moment, which is it's focused, focusing the needs to the clients, and how can we help Where can we actually add value, and then being able to tap into our this is a way right here, I'm trying to seek the revenue needed out and which I find is where it becomes unproductive.
Given this time, oh, yes, yes, I think this is the time for humanity to rise up and we can help each other and we've all got these incredible skills. Why don't we trade skills?
You know, why don't we have a look at all You're really good at web, and I'm really good at planning. And let's do some really great plans for you that make you a little bit motivated and inspired for your future. But let's also plan past this. When the world is up and running again, what would you like the picture to be? And somebody could say, well, I'm really good at doing a show reel for you know, so I could, I could be cutting that together in my home and, but you could be helping me really think differently and plan with your skill set. So I think we could even enter the stage of which, you know, I'm really open to we should be trading skills. We should be offering some of our services for free instead of sitting in the panic. Yeah, you'll be creating some really amazing
communities and networks through just giving, that when things do go back, you might have created a whole new pot of people, which is important. What about people that have spent the last, you know, 20 years being an employee, and they get made redundant or with all the changes that have happening, they just just no job for them anymore? And then they're not used to any idea of sales or looking for a job. What do you think the first week should look like? For someone in that position?
As I said, in the beginning, the first part is acceptance and greed. And we do need to allow ourselves a little bit of time and not panic, Oh, my gosh, I have to go do something.
We do need to for a financial reason, but that's the only reason because it is a time to say, Oh, you know, I did work at that company for 15 years and I've been made redundant
I actually need to take a little breath and think about what fire do I don't want to jump into the same kind of fire. Maybe it's a time to do an online course.
Maybe it's time for me to reassess who I am and what's going to be more suitable for me moving forward because a lot of people are burnt out. They've been on the treadmill, but it wasn't their choice.
Their hands been forced in some way. I love that saying you're climbing the ladder, but it was on the wrong wall. Yeah. People, it really was on the wrong wall. And it's it's helped them make a decision. And they might have a short suffering window. But in a year's time, if they've done the work on themselves, they might be looking at something completely different to go into. I think the common response when you ask most people Hey, guys, like yeah, good, man. It's all you know. All right. It's never entering. I think we're gonna see a lot more people saying I'm no fucking good.
I'm not, you know, just honesty and just, we're all in it. And so I think they do say that and put it out and allow people to help them. Or even think about the finance stuff like I I feel like it's been so taboo to talk about the difficulties within business. And what I hope is that, through this correction, we can start being more honest, it seems like people can see the writing on the wall so that their hands are being forced into talking about talking about, hey, this, this isn't good for my business. No, and there's a lot of businesses out there, which we think are really good, and they look good on Instagram, and they look good on their web page, but then they're actually not a good business. They don't make any money. They're not progressive, they, they're stuck. They're stuck businesses who are just going from day to day, but it doesn't look like that from the outside. So, you know, reality will heat and force the
Have a lot of people. One last question. So towards the end, how are you going? How's the toilet paper situation? Are you okay?
I'm okay. Just because I have to say, I haven't stocked up on anything. Yeah, I haven't got anything different in my house and what would normally be in my house. So I think we will run out of things but I've got my street What's up, and maybe when my dad does a shop one day at 7am he can pick and get me some but I haven't, you know, at the bakery the other day and I bought three rolls for my kids for their lunch, three rolls, and the lady next to me was buying 20 pies 20 sausage rolls, the croissants six loaves of bread because she said, I've got a freezer, you know I can stock up and I was like, well, that means people like me who just go and buy what we need. Going to have anything much choice
Have it out on the watsapp. So you can pause and then you don't have to pay for them potentially, maybe
I'm not a fan of frozen food.
But you know, the opportunity here is also it's a really great time to read. You know, once we get past this Netflix excitement that we've got a bit of extra time to watch Netflix, it really is a great time to go back and maybe try and read 10 pages of a book a day instead of your commute time to upskill and maybe read some of these books that we've always wanted to read or go into a story that's taking you away from the news, which is, uh, you know, I feel good type of book, or you go into something where I'm going to retrain my brain and learn
10 pages a day, you know, I like it. I know, a final piece of advice or sort of a thought that you could leave the audience on. I think you need a daily plan.
I really think if you're going through an ever changing environment, which is going to change tomorrow and next week, and in two weeks time we might be in a completely different situation is if you write yourself your little daily plan that makes you feel like you're doing something, and in a movement situation, not in a paralysed situation. Okay, I'll check off, I've gone for my walk, I'm going to check off, I've done my meditation I'm going to take off, this is what I could do or could clean out or tidy up the back end of your business, you know, this is a time to go back into all your systems and maybe have a look at them and recreate them and I'm going through all my templates and I'm actually got a lovely young girl who's lost her job and she's, she's, I'm going to pay her actually. And she's going to redo them all with new logos and things for me, it's a time to maybe have a look at the way that we do.
Things, reinvent some things. But if you have that daily, written down on a piece of paper to do lists, your brain has a map. When our brain has a map,
it can help with how we're going to process all of that over information that we're being sent. I love it perfect. Just before we go, we've had a bunch of people on YouTube that are watching live. Steve says that's a great point about being able to do some free work or favours and keep the relationships going. Rob's joining us from London, he says great show today. Very interesting. Dr. Kay, who's doing great work actually in the east coast in the US is a great thanks for keeping the podcast going every day. And Shana thanks so much for in a time where things are changing, being agile enough to make this work and and get the technology right so we could do it remotely because we initially planned to do it in person. So thanks for that. Thank you
very much for having me. And I do have a book out there. It's called chaos to come. Yeah, you can, which you can get online. And this is the book for today, because it's actually a book that goes through 16 life skills. And they're the skills that we want for the long term anyway, that we would be investing in now. And it's a summary book of the science behind each skill, how to why you would do it, and at least have positive affirmations to retrain your brain each night as well, which you can get on an audio book or you can download it as a soft copy or you can order one online and get it delivered.
Written in 2017 bit more never more relevant in 2020.
And I think the other thing too, is it can be very tempting just to, to lean in to the to the chaos in regards to what we're consuming, and I know that I've
I've done a lot of that where it's just listening to the alarmist stuff just because it's I don't know, I don't know why I'm drawn to that but I think Yeah, but I think there's just so much in actually doing I think it's like the junk food right? We enjoyed in the moment but we feel shit after it and I can definitely attest to that given my with ban lollies at the house after a whole packet of Ellen's and natural confectionery gone
it's you feel some it's heightened response. And so, that's the food you know, stimulated highly and so that's what hearing Trump you know, deliver some sort of stupidity around something really serious is like, I need more I need to make so much you buy into it. Oh, that's quite addictive. And, and because we're wired for fear to survive. You know, we're looking at Wow, what snippets going to help me survive here and it becomes really addictive but it's really kind of
productivity. It's exactly like they know let's have more coffee and, and wake up more, you know, and the side effects are really dangerous and the side effects of over consuming the news bulletins is actually really dangerous and it paralyses us so that we can't move forward. Yeah, I'm all about that fire pit life. I bought a fire pit yesterday Shana and I've had my son woke up this morning and he said, I want to build a fire. So we built one haven't lived it yet, but that's for later on today. Oh, beautiful.
I've got my I've got my little workout. We've set up a little workout station out in the back. I said, kids, you know, in between classes, you know, go and do 20 push ups.
And I did order some hellofresh because I haven't done any hoarding. So now my kids. I'm teaching my kids to cook.
It's got instructions.
I think definitely, there's so much that we can take from these times and thank Shana for for joining us.
It's the daily talk show hide the daily talk. show.com is the email address. If you know of someone that you think we should have on the show in that can speak to what we're experiencing right now please email us. You can also watch us live. We're live streaming all of these now. So that we can, you know, be a little bit of
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