BIG MEDIA COMPANY PTY LTD respects and values your privacy.
BIG MEDIA COMPANY PTY LTD is committed to the protection of your Personal Information (“PI”) and meeting the standards set out in the Privacy Act 1988 (Commonwealth) (“the Act”) and the Australian Privacy Principles (“APPs”).
BIG MEDIA COMPANY PTY LTD gathers information for a variety of reasons, for example to enable it to improve the nature of the services it provides and to facilitate the running of various competitions.
This policy sets out how BIG MEDIA COMPANY PTY LTD will handle your PI and the rights and obligations that we both have in relation to that information.
1.1 Why BIG MEDIA COMPANY PTY LTD Collects Personal Information
Generally BIG MEDIA COMPANY PTY LTD collects all reasonably required for the purposes of providing you with products and services and to administer its relationship with you. BIG MEDIA COMPANY PTY LTD also collects PI that is reasonably required for marketing purposes and to provide you with information about special events, products and services (both its own and those of other companies) that may be of interest to you. The main purposes for which we collect your PI include:
1. to provide you with BIG MEDIA COMPANY PTY LTD’s products or services;
2. to administer BIG MEDIA COMPANY PTY LTD’s relationship with you;
3. to facilitate the running of, and your participation in, trade promotions and other competitions;
4. to facilitate the running of and your participation in loyalty programs;
5. to monitor activity on BIG MEDIA COMPANY PTY LTD’s websites, for the purpose of maintaining the security of those websites;
6. to compile user databases to enable BIG MEDIA COMPANY PTY LTD to market goods and services more accurately;
7. for internal administrative purposes, such as procedural assessments, risk management, staff training, accounting, billing, product and service reviews; and
8. to identify and inform you about other products or services that may be of interest to you.
The types of PI BIG MEDIA COMPANY PTY LTD collect includes contact details such as name, Date of Birth, Gender, Age, email, Phone and mailing address.
How BIG MEDIA COMPANY PTY LTD Collects Personal Information
BIG MEDIA COMPANY PTY LTD primarily collects PI directly from you through written, electronic and/or verbal means of communication when you interact with BIG MEDIA COMPANY PTY LTD for example when:
1. you sign up to one of our clubs, competitions or promotions;
2. you participate in our VIP program;
3. you send us an email or post an entry on any of our websites;
4. you purchase products from us by credit cards or otherwise.
If BIG MEDIA COMPANY PTY LTD receives PI about you that we did not ask for and it determines that it could have collected this information from you had it asked for it, it will notify you, as soon as practicable, that it has collected your PI. If BIG MEDIA COMPANY PTY LTD could not have collected this PI, it will lawfully de identify or destroy that PI.
Generally, BIG MEDIA COMPANY PTY LTD will use PI only for the purposes for which it was collected.
BIG MEDIA COMPANY PTY LTD may use PI about you for the primary purpose of providing you with its services, and other purposes as listed in Clause 1, for which you would reasonably expect it to use that information, including sending you information about new developments, products, services and special offers by post, telephone or any form of electronic communication. BIG MEDIA COMPANY PTY LTD may use any email address or other personal information you provide to it at any time for this purpose.
If you do not wish to receive marketing or other communications from us, please contact us via the manner set out below so that we can update your preferences. You agree and acknowledge that even if you opt out of receiving marketing material, we will still send you essential information that we are required to send you relating to the services we provide.
If you provide us with your mobile telephone number, email address, IM address or other such personal information, you authorise us to send you promotional messages related to our products and services and the products and services that we promote.
1. third parties engaged by BIG MEDIA COMPANY PTY LTD to provide functions on its behalf such as processing credit card information, mail outs, debt collection, marketing research and advertising; and
2. third parties authorised by you to receive PI held by BIG MEDIA COMPANY PTY LTD
We may also disclose PI to unrelated third parties (for example, its professional advisers and government authorities or agencies) where that disclosure is reasonably required to obtain advice, prepare legal proceedings, investigate suspected improper conduct or wrong doing, to assist a lawful authority in the discharge of its duties and/or by law.
Where BIG MEDIA COMPANY PTY LTD holds promotions in conjunction with other companies, BIG MEDIA COMPANY PTY LTD will offer you the opportunity to be contacted by its promotions partner. BIG MEDIA COMPANY PTY LTD will not provide your PI to the promotions partner unless you have opted in to having such PI passed on.
To better protect your privacy, BIG MEDIA COMPANY PTY LTD imposes strict requirements of security and confidentiality on all third parties as to how they handle your PI. Notwithstanding this, BIG MEDIA COMPANY PTY LTD cannot be held responsible for any misuse or unauthorised disclosure of your PI by these third parties.
BIG MEDIA COMPANY PTY LTD takes reasonable steps to ensure that the PI it collects, uses or discloses is accurate, up-to-date, complete, relevant and not misleading. If your PI is incorrect or changes, please contact BIG MEDIA COMPANY PTY LTD on the numbers below so that it can update your PI and continue providing you with its services.
Your PI is stored in a number of secure computer storage facilities and paper based files, and in other records. BIG MEDIA COMPANY PTY LTD has taken precautions to ensure that your PI is protected from misuse, loss and unauthorised access, modification or disclosure.
Once BIG MEDIA COMPANY PTY LTD no longer needs your PI, it takes reasonable steps to de-identify your PI, unless it is required under Australian law or a court or tribunal order it to retain that PI.
If you have any questions whatsoever on BIG MEDIA COMPANY PTY LTD’s handling of your PI or the kind of PI it holds about you please contact BIG MEDIA COMPANY PTY LTD on the number below and BIG MEDIA COMPANY PTY LTD will endeavour to assist you with your request.
Access and Correction
You generally have the right to access your personal information and BIG MEDIA COMPANY PTY LTD will provide you with a copy of any personal information it holds on request. The APPs set out some circumstances in which BIG MEDIA COMPANY PTY LTD is not required to provide you such access and if you ask for your PI and any of these circumstances apply, BIG MEDIA COMPANY PTY LTD will, if reasonable, agree with you on an intermediate approach which would allow sufficient access to your PI to meet your needs.
BIG MEDIA COMPANY PTY LTD may charge a fee for retrieving PI, in which case BIG MEDIA COMPANY PTY LTD will inform you of the fee in advance of providing the information.
As required by the APPs, BIG MEDIA COMPANY PTY LTD does not collect or use Commonwealth Government identifiers when interacting with you.
Where practical, you may deal with BIG MEDIA COMPANY PTY LTD on an anonymous basis, or with a pseudonym, however, because of the services BIG MEDIA COMPANY PTY LTD provides, if you do not provide BIG MEDIA COMPANY PTY LTD with your PI BIG MEDIA COMPANY PTY LTD may not be able to provide you with the requested product or service.
2. Overseas Transfers of Information
PI may be transferred to the US Companies, which store BIG MEDIA COMPANY PTY LTD’s databases. The companies do not have permission to use, sell, transfer or access PI in any way.
BIG MEDIA COMPANY PTY LTD will not send your information outside of Australia in any other circumstances, unless BIG MEDIA COMPANY PTY LTD obtains agreement from the recipient to protect your information in accordance with Australian privacy law including abiding by the terms of this policy or we have your consent.
Sensitive information includes information about your race or ethnic origins, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or orientation. BIG MEDIA COMPANY PTY LTD rarely asks for sensitive information, but may do so occasionally as part of competition, promotion or survey, for example.
BIG MEDIA COMPANY PTY LTD will not require you to provide sensitive information unless:
1. you have consented; or
2. the collection of the information is specifically authorised or required by law.